Cluster Sales Executive- Mice

2 weeks ago

Abu Dhabi, United Arab Emirates Anantara Full time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Job Description**:

- Proactively Soliciting and Handling Sales Opportunities: This role involves actively seeking out and managing sales opportunities from MICE-generating accounts through various sales activities (face-to-face sales calls, telephone calls, site inspections, entertainment).
- Proper Turnover: Ensuring that business transactions are handed over to the appropriate departments for proper service delivery.
- Building Long-Term Customer Relationships: Focusing on building valuable, long-term relationships with customers.
- Collaboration with Sales Channels: Working with property Groups & Events Sales to coordinate sales efforts and avoid duplication.
- Customer Relationship Development: Strengthening existing customer relationships and expanding the customer base for future sales opportunities.
- Revenue Goals: Identifying potential customers and setting revenue goals, especially for key accounts and prospects within a specific market segment.
- Contracting Room Nights: Negotiating and finalizing contracts for room nights, considering factors like the number of rooms, average rates, and total revenue objectives of the hotel.
- Communication with Global Sales Offices: Maintaining ongoing communication between the properties and the global sales offices, in any ongoing group offers or groups related opportunities.
- Maintaining Positive Relationships: Ensuring positive relationships with guests, vendors, colleagues, official tourism entities and global sales offices.
- Data Management: Keeping records of accounts, contacts, activities, and business details within Opera S&C.
- Reporting: directly to Cluster Director of Groups & Events

**Qualifications**:

- At least 1-2 years sales experience in a 5-star / luxury hotel with groups & events focus
- Bachelor’s Degree in any related field
- Confident communication skills, excellent written and verbal English is essential
- Second language preferred, but not mandatory
- Strong analytical skills are a must. Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
- Positive attitude with excellent interpersonal and team building skills
- Ability to influence and persuade with good negotiation techniques

Additional Information
- High School diploma
- Previous experience of at least 1 year, luxury hotel is an advantage
- Passion for excellent service
- Excellent team player and great communication skills

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