Customer Relationship Officer
6 months ago
Customer Relationship Officer - Buffer, SHJ
**Position: Customer Relationship Officer - Buffer**
**Location: Sharjah & NE Area**
**Key Accountabilities of the role**
**RESPONSIBILITIES**:
- **Deposit account documentation.**
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
- **Finance account documentation.**
- **Sales-Management of service delivery.**
Sell and cross sell ADIB's products and promote ADIB's image
- **Staff Management and coordination.**
Management of subordinates, plan their trainingand appraisal.
- **Perform other task specified by Management.**
**Results Required**
- Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
- Continuous Improvement - Assist CRM to Recommend work flow changes leading to process improvements to the branch manager at least once a year
- Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
- Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIB's polices & procedures in day to day operations.
**Specialist Skills / Technical Knowledge Required for this role**:
- Broad knowledge of ADIB's Retail Banking financial products & services
- Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
- Good Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
**Previous experience**:
- Minimum 2 years' experience as a Customer Relations or similar roles in a banking environment
Job ID 300002135262235
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