Customer Relations Officer
2 months ago
**Job Title**: Customer Relations Officer
**Location**: Sharjah, UAE
**Driving License**: UAE Driving License Required
**Job Summary**:
**Key Responsibilities**:
- Build and maintain strong, long-lasting customer relationships
- Act as the primary point of contact between the company and clients
- Address client inquiries, complaints, and issues in a timely and professional manner
- Schedule and conduct regular follow-ups and meetings with clients
- Coordinate with internal teams to ensure a seamless customer experience
- Develop strategies to improve customer satisfaction and loyalty
- Gather and document client feedback to help improve company processes and services
- Maintain accurate records of customer interactions and transactions
**Requirements**:
- Proven experience in customer relations or a similar role
- Valid UAE driving license and willingness to travel to client locations
- Strong communication and interpersonal skills
- Ability to handle challenging situations and resolve conflicts
- Proficiency in Microsoft Office and CRM software
- Knowledge of Natural Stones is a plus
- Fluent in English; additional languages (Arabic, Hindi) are an advantage
**Benefits**:
- Competitive salary and performance incentives
- Health and transportation allowance
- Training and professional development opportunities
- Vehicle & Fuel allowance provided
Pay: AED3,500.00 - AED6,000.00 per month
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