Conference Assistant

2 months ago


Dubai, United Arab Emirates International Data Group, Inc. Full time

Overview:
We are looking for a proactive individual to help drive registration and engagement for IDC's conferences and events across the Middle East. This role requires a combination of marketing acumen, sales tele-calling, and customer service skills to build and nurture relationships with attendees and potential leads, contributing to the success of our events.

**Location**: Dubai

**Type of contract**: 6 months, renewable, full-time

**Please note that we do not provide VISA sponsorship for this role.**

**Key Responsibilities**:

- Proactively secure registrations through telephone follow-ups, keeping registration lists up-to-date and providing insightful reports on registrants' demographics, industries, and other key metrics. Track and analyse attendance trends to optimize outreach strategies, following IDC's guidelines.
- Do follow-up and reminder calls to registrants, answer inquiries, and provide event information in a professional and engaging manner. Build lasting relationships with attendees and prospects to foster loyalty and continued engagement with IDC events.
- Develop and maintain a well-organized and detailed contact database for IDC's
- Gather feedback from attendees to enhance the event experience, identifying opportunities to improve content, services, and attendee satisfaction in future events.
- Work closely with the marketing and events team to contribute ideas, develop strategies, and implement improvements based on attendee insights and feedback to support and elevate IDC’s event goals.

**Qualifications**:

- Professional verbal communication skills in Arabic and English, with the ability to convey messages in a polite, engaging, and motivating way.
- Understanding of marketing principles, including audience segmentation, lead generation, and engagement strategies to drive registration and attendance.
- Prior experience in a similar role (such as sales tele-calling, marketing support, or customer service) with a strong focus on relationship-building and lead generation.
- Proficient in internet research and Microsoft Excel for data entry and analysis, with strong organizational and multitasking abilities.
- Ability to work independently while collaborating effectively with the team, including the flexibility to occasionally attend events outside standard working hours.

**Responsibilities**:
1. Telecalling 2. building & updating database 3. acquiring target number of registrations and attendees for assigned events

Qualifications:
Experience in customer service or call center, with a focus on lead generation or outreach. Strong proficiency in English, both written and spoken; additional regional language skills are a plus



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