Customer Service Executive

2 days ago


Ras alKhaimah, United Arab Emirates KARGO BOX COMPANY Full time

Customer Service Executive Reports Customer Service Manager
Job Overview
Customer Service Executive to manage customer queries and complaints and also be asked to process orders, modifications, and escalate complaints.
To do well in this role you need to be able to remain calm in Every Situation.

Responsibility of customer service representative:
Provide product and service information to the clients and explain to them about the latest offers and programs.
Register all the client information in the system, confirm and book order appointments.
Closely work with the operations team and the reception team in order to ensure smooth workflow of the business.
Closely work with sales team, in order to meet the client requirements.
Ensure to meet daily shift call quotes and targets set by the company of minimum answering 30 inquiries with quotes.
Identify and escalate issues to the line manager. Document all call information according to standard operating procedures.
Confirm client appointments Register customer complaints, send it to the concerned department and follow up with the client until the issue is fully resolved.
Ensure call records are properly stored and organized in a call center database Build positive work relationship with clients to enhance the image and public perception of a company Closely work with the team and take necessary updates about the offers and the changes.
Deliver customized sales strategies and achieve to work on the target set by the manager.
Determine customer needs and offer programs as per the requirement. "
Sending timely report to the management.
Ensure to reach maximum leads.
To excel in this job, include customer service, communication, and problem-solving skills
Comfortable using computers.
Experience working with customer support.

**Job Types**: Full-time, Permanent

**Salary**: From AED3,000.00 per month

COVID-19 considerations:
Masks are must at office premises.
Sanitization continuous during working hours

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- customer service: 3 years (required)

**Language**:

- English, Hindi & Arabic (required)

License/Certification:

- Drivers license (Optional) (preferred)



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