Customer Service Officer

2 days ago


Ras alKhaimah, United Arab Emirates izil cosmetics industries LLC Full time

We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Minimum 1 to 2 years customer support experience.
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices (Plus)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Preferred age below 30 to 35 years.
- Bilingual Arabic and English (writing & speaking).
Skills & Proficiencies:

- Customer Service Skills
- Listening Skills
- Phone Skills
- Patience
- Negotiation
- Positive Attitude
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Arabic (preferred)
- English (preferred)



  • Al Barsha, United Arab Emirates Doctor Call Healthcare Service LLC Full time

    Customer Care for Homecare Facility Key Responsibilities: - Handle customer inquiries and provide excellent service - Assist patients and their families with information and support - Manage and resolve customer complaints - Coordinate with healthcare professionals to ensure patient satisfaction - Maintain accurate records of customer...


  • Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time

    **Job description** The Sales Representative will be responsible for promoting and selling services, repairs in a luxury car workshop, ensuring that clients receive the highest level of service, and maintaining strong relationships with high-end clientele. They will also be responsible for managing client inquiries, providing advice on vehicle maintenance...


  • Ras al-Khaimah, United Arab Emirates KARGO BOX COMPANY Full time

    Customer Service Executive Reports Customer Service Manager Job Overview Customer Service Executive to manage customer queries and complaints and also be asked to process orders, modifications, and escalate complaints. To do well in this role you need to be able to remain calm in Every Situation. Responsibility of customer service representative: Provide...

  • Customer Service

    2 months ago


    Ras al-Khaimah, United Arab Emirates Right Selction and General Contracting Transport LLC Full time

    Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet...


  • Ras al-Khaimah, United Arab Emirates Jazira Aviation Club نادي الجزيرة للطيران Full time

    **Skills Requirement**: - Booking introductory flight - Resolve customer complaints and issues effectively - Provide accurate and up-to-date information about products and services - Collect and record customer feedback - Document all customer interactions - Identify and escalate complex issues to supervisors - Stay up-to-date on company policies and...

  • Customer Service

    4 months ago


    Ras al-Khaimah, United Arab Emirates Al Baz Wedding Supplies Full time

    2 years experience in hotel services willing to learn **Experience**: - customer service: 1 year (preferred)


  • Ras al-Khaimah, United Arab Emirates Axalta Coating Systems Full time

    Job Description: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and...

  • Customer Sales Advisor

    3 months ago


    Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time

    We are seeking a highly motivated and customer-centric **Sales Advisor** to join our team at a luxury car workshop in Dubai. The Sales Advisor will be responsible for promoting the workshop’s premium services, handling customer inquiries, and ensuring a seamless experience for luxury car owners. This role requires strong interpersonal skills, a deep...


  • Ras al-Khaimah, United Arab Emirates Robust Hoses LLC Full time

    Job Details: - Position: Customer Service Representative with Accounting Background - Location: Umm Al Quwain - Salary Range: 4,000 - 4,500 dirhams Key Responsibilities: - Handling customer inquiries and complaints - Managing customer accounts and financial data - Preparing invoices and processing payments - Assisting in financial reporting and data...


  • Ras al-Khaimah, United Arab Emirates Robust Hoses LLC Full time

    **Job Opening: Customer Service Representative with Logistics Background** **Location**: Umm Al Quwain, UAE **Experience**: Relevant experience in logistics (import and export) **Responsibilities**: - Handle customer inquiries and provide support - Manage logistics operations, including import and export processes - Coordinate with suppliers and...


  • Ras al-Khaimah, United Arab Emirates Datailer Technologies Full time

    We are hiring a Customer Services Executive for a well-reputed Group of companies in Ras Al Khaimah. Highly prefer applicants with previous experience in Real Estate. Salary : AED 3,000 - 5,500 + Benefits Experience: 3- 5 years Work Location: RAS AL KHAIMAH **Responsibilities**: Providing Excellent Customer Service and appropriate solutions to...


  • Ras al-Khaimah, United Arab Emirates Jazira Aviation Club Full time

    **CUSTOMER SERVICE REPRESENTATIVES (CSRs)** Now it's your time to join our family Al Jazirah Aviation Club and the first Light Sport Aviation Club in the UAE to be approved by the General Civil Aviation Authority (GCAA). Sharing to the world great flying experience and requires a lot of smarts and skill. We're looking for the brightest and best to help us...

  • Office Assistant

    4 months ago


    Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time

    **Key Responsibilities**: - **Office Maintenance**: - Clean and maintain the workshop office, including floors, desks, and other surfaces. - Ensure that the office pantry is well-stocked with tea, coffee, and other refreshments. - Dispose of garbage and ensure the office is free of waste. - Manage and maintain cleanliness in restrooms and ensure they are...


  • Ras al-Khaimah, United Arab Emirates Jazira Aviation Club نادي الجزيرة للطيران Full time

    Now it's your time to join our family Al Jazirah Aviation Club and the first Light Sport Aviation Club in the UAE to be approved by the General Civil Aviation Authority (GCAA). Sharing to the world great flying experience and requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...


  • Ras al-Khaimah, United Arab Emirates SISA Full time

    **Exciting Opportunity for UAE Residents : Part-Time Customer Experience Evaluators** - **Note: If you're not currently residing in the UAE or seeking a full-time position, kindly refrain from applying.**_ Join our esteemed international market research consultancy as a part-time Customer Experience Evaluator in the UAE. Assess customer service standards...


  • Ras al-Khaimah, United Arab Emirates SISA Full time

    **Exciting Opportunity for UAE Residents : Part-Time Customer Experience Evaluators** - **Note: If you're not currently residing in the UAE or seeking a full-time position, kindly refrain from applying.**_ Join our esteemed international market research consultancy as a part-time Customer Experience Evaluator in the UAE. Assess customer service standards...


  • Ras al-Khaimah, United Arab Emirates SISA Full time

    We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are available in Ras Al Khaimah and Fujairah, to assess the customer service standards in several interesting venues. **This job is not applicable for Visit Visa Holders** Your main task will be to pose as...


  • Ras al-Khaimah, United Arab Emirates SISA Full time

    We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in **Ras Al Khaimah**, to assess the customer service standards in several interesting venues. ** This is a Part-Time Job ** Your main task will be to pose as a real customer and evaluate the...


  • Ras al-Khaimah, United Arab Emirates Check In Travel Tourism Full time

    **Responsibilities**: - Develop and execute recruiting plans to meet the company's staffing needs - Assist with onboarding and orientation processes - Collaborate with hiring managers to identify recruitment needs and develop job descriptions - Keep up-to-date with industry trends and best practices in recruitment **Requirements**: - Resident female who...

  • Customer Service

    7 months ago


    Ras al-Khaimah, United Arab Emirates Modern Laundry Full time

    **Company Description** Modern Laundry is one of the largest and most established laundry services in the UAE. With easy accessible retail outlets and direct B2B deliveries, the company caters for consumers and corporate clients since 1973. We use environmentally safe products and the latest technology to ensure the highest standards and expectations are...