Customer Sales Advisor
2 months ago
We are seeking a highly motivated and customer-centric **Sales Advisor** to join our team at a luxury car workshop in Dubai. The Sales Advisor will be responsible for promoting the workshop’s premium services, handling customer inquiries, and ensuring a seamless experience for luxury car owners. This role requires strong interpersonal skills, a deep understanding of automotive services, and the ability to build lasting relationships with high-end clientele.
**Key Responsibilities**:
- **Client Consultation & Service Promotion**:
- Serve as the first point of contact for customers, providing detailed information on the range of premium car services offered, such as maintenance, repairs, detailing, and custom enhancements.
- Understand customer needs and recommend appropriate services, explaining the benefits of each to ensure client satisfaction.
- Actively promote premium services, seasonal offers, and packages to increase service sales.
- **Customer Relationship Management**:
- Build and maintain strong relationships with both new and returning clients, ensuring a personalized and professional experience.
- Follow up with clients post-service to ensure satisfaction and gather feedback for continuous improvement.
- Manage customer queries, complaints, and concerns with professionalism and efficiency, ensuring swift resolution.
- **Service Scheduling & Coordination**:
- Work closely with the workshop team to schedule services, ensuring that client needs are met within the promised timeframes.
- Coordinate with the technical team to provide accurate timelines and keep clients updated on the status of their vehicles.
- Ensure smooth communication between the workshop and the client regarding any additional services required during vehicle inspections.
- **Sales & Revenue Growth**:
- Meet and exceed individual and team sales targets through proactive promotion of services and upselling premium packages.
- Identify opportunities for cross-selling and upselling, such as additional maintenance or detailing services.
- Maintain detailed records of sales and customer interactions using the company’s CRM system.
- **Product Knowledge & Industry Trends**:
- Stay updated on the latest trends and technologies in the automotive industry, especially in luxury and high-performance vehicles.
- Continuously develop in-depth knowledge of the workshop’s services, pricing, and industry standards to provide expert advice to customers.
- **Reporting & Feedback**:
- Prepare regular sales and customer satisfaction reports to share with management.
- Provide insights and feedback on customer preferences and service demands to help shape future offerings.
**Qualifications & Experience**:
- Proven experience as a Sales Advisor, Customer Service Representative, or similar role in the automotive or luxury industry (minimum 3 years).
- Strong knowledge of automotive services, preferably in the luxury car segment.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Ability to work in a fast-paced environment, handling multiple tasks while maintaining attention to detail.
- Proficiency in CRM systems and Microsoft Office.
- Fluency in English is required; knowledge of Arabic is mandatory or other languages is an advantage.
- A valid UAE driving license is preferred.
**Key Skills**:
- Customer relationship management
- Sales and upselling techniques
- Excellent verbal and written communication
- Problem-solving and negotiation skills
- Knowledge of luxury automotive brands and services
- Team collaboration and time management
Pay: AED3,000.00 - AED3,500.00 per month
Application Question(s):
- What was your last driven salary ?
**Experience**:
- sales department at a car workshop: 1 year (required)
**Language**:
- Arabic (required)
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