Customer Service
2 weeks ago
Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Requirements and skills:
- Strong listening, communicating, and customer service skills.
- Ability to multitask and provide effective solutions.
- Works well with others and helps foster a supportive work environment.
- Knowledge of our company’s market, industry, and products.
- Comfortable problem solving while also creating an enjoyable experience for our customers.
- Able to document customer service calls efficiently and with detail.
- Knows how to ease conflict and provide the appropriate resolutions.
- Completes tasks on time and can prioritize work.
**Experience**:
- customer service: 2 years (required)
Application Deadline: 20/12/2024
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