Customer Service Representative
5 months ago
Job Description:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Customer Service Representative (English and Hindi speaker) to join us at our facility in Ras Al Khaimah (UAE).
The purpose of this role is act as a Customer Service agent (80% of your time), addressing customer issues promptly, supporting sales teams, and fostering trust through open communication, while supporting the Supply Chain function (20% of your time), managing orders, logistics, and vendor relationships, ensuring efficient operations and quality standards.
Key responsibilities:
- Customer Service Representative supports customers by providing helpful information, processing orders, arranging transportation, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
- He/she works with the various departments and across the network to ensure maximum customer satisfaction is achieved and works on timely delivery of materials.
- Cover Customer Service cases: 80% of the time
- Process Order and Planning: Daily processing of Orders to supply customer needs. Align and plan capacity with production area.
- Reporting: Sending various reports such as Sales reports, Stock Reports, Open Order Reports, Actual Selling Price, Customer Master Data, Stock In Stock Out, Purchase Order, Production Planning, dead inventory minimization, etc.
- Customer Visit: To enhance customer relations and understand customer feedback to improve services
- Communication: Effective communication with customers to update the status and answer inquiries
- Cover Supply Chain Cases: 20% of the time
- Logistics: Dispatching and scheduling transportation for orders
- Import/ Export Documentation: Support the logistics team by providing sufficient documents for clearance and export process
- Vendor Management: Facilitate and Manage vendors, identify improvement areas, track order, and troubleshoot problems
- Responsible for Purchase Orders: Release purchase orders considering of all terms and conditions
- Warehouse Management: Maintain multiple location warehouses, organization of warehouses, space unitization, and keeping track of inbound and outbound activities
- Inventory Management: Responsible for maintaining inventory, cyclic stock counts, and resolving mismatch- Key requirements:
- 2-3 years of relevant work experience in a similar role
- English and Hindi Speaking and Written Skills is a must
- ERP Systems Experience is desired: SAP and/or Tally
- Availability to travel occasionally to customer sites (a few times per year)
- Good Microsoft Office Skills
- Skills: Results orientation, Problem-Solving Skills, Active listening, and good communication skills, time-management skills, ability to work in fast-paced and multicultural environments.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability i
-
Customer Service Representative
1 month ago
Ras al-Khaimah, United Arab Emirates Robust Hoses LLC Full time**Job Opening: Customer Service Representative with Logistics Background** **Location**: Umm Al Quwain, UAE **Experience**: Relevant experience in logistics (import and export) **Responsibilities**: - Handle customer inquiries and provide support - Manage logistics operations, including import and export processes - Coordinate with suppliers and...
-
Customer Service Representatives
4 weeks ago
Ras al-Khaimah, United Arab Emirates Jazira Aviation Club Full time**CUSTOMER SERVICE REPRESENTATIVES (CSRs)** Now it's your time to join our family Al Jazirah Aviation Club and the first Light Sport Aviation Club in the UAE to be approved by the General Civil Aviation Authority (GCAA). Sharing to the world great flying experience and requires a lot of smarts and skill. We're looking for the brightest and best to help us...
-
Customer Service Advisor Sales
2 months ago
Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time**Job description** The Sales Representative will be responsible for promoting and selling services, repairs in a luxury car workshop, ensuring that clients receive the highest level of service, and maintaining strong relationships with high-end clientele. They will also be responsible for managing client inquiries, providing advice on vehicle maintenance...
-
Customer Service Representative
5 months ago
Al-Ayn, United Arab Emirates Automotive engineering Full timethis is a full-time on-site role for a Customer Service Representative located in Al Ain City. The Customer Service Representative will be responsible for providing exceptional customer service to clients, including checking in and checking out customers, answering customer inquiries, and resolving customer complaints, among other...
-
Customer Service Representative
6 months ago
Al Rigga, United Arab Emirates KINGS MEDICAL CENTER Full timeWe are looking for a Customer Service Representative / Reception has previous experience in clinics, and has information about dental and dermatology services. **Experience**: - customer service: 1 year (required)
-
Customer Service Representative
2 months ago
Al Barsha, United Arab Emirates You & House Properties Full timeAre you passionate about providing exceptional customer service and have the skills to thrive in a fast-paced environment? We are looking for a dedicated **Customer Service Representative** to join our dynamic team! **Key Responsibilities**: - Resolve product or service issues by clarifying customer complaints and offering solutions. - Maintain a positive,...
-
Customer Service Representative
5 days ago
Al Quoz, United Arab Emirates ANDALEEBCARS Full timeWe are looking for a **Customer Service Representative** to join our team. In this role, you will assist customers with their inquiries, make outbound calls, and support marketing and administrative tasks. If you have excellent communication skills, enjoy helping others, and are ready to take on a variety of responsibilities, we'd love to hear from...
-
Customer Service Representative
2 months ago
Al Quoz, United Arab Emirates Autowiz Garage Full time**(URGENT HIRING)** ----Female Only ----- - Walk in Interview AutoWiz Garage Al Quoz 3 Dubai **Company Description** This is a part-time on-site role as a **Customer Service Representative** at Autowhiz garage. The Service Advisor will be responsible for: 1. Providing customer-focused service 3. Handling leads and aftersales queries 3. Ensuring excellent...
-
Customer Service Representatives
7 months ago
Ras al-Khaimah, United Arab Emirates Jazira Aviation Club نادي الجزيرة للطيران Full time**Skills Requirement**: - Booking introductory flight - Resolve customer complaints and issues effectively - Provide accurate and up-to-date information about products and services - Collect and record customer feedback - Document all customer interactions - Identify and escalate complex issues to supervisors - Stay up-to-date on company policies and...
-
Customer Service Representative
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeJob SummaryAccor is seeking a highly skilled Telecommunication Agent to join our team! As a key member of our front office department, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Answer Guest Calls: Receive and respond to guest inquiries in a professional and friendly manner.Communicate Effectively:...
-
Customer Service Representative
1 month ago
Umm al-Quwain City, United Arab Emirates Robust Hoses LLC Full time**Job Opening: Customer Service Representative with Logistics Background** **On Husband Visa** **Location**: Umm Al Quwain, UAE **Experience**: Relevant experience in logistics (import and export) **Responsibilities**: - Handle customer inquiries and provide support - Manage logistics operations, including import and export processes - Coordinate with...
-
Customer Service Representative
4 weeks ago
Al Fujairah City, Fujairah, United Arab Emirates MARRIOTT International Full timeAt Marriott International, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have a strong background in customer-facing roles and excellent communication skills.Key Responsibilities:Provide exceptional customer service to internal and external clients via phone, email, and in-person interactions.Resolve...
-
Customer Sales Advisor
2 months ago
Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full timeWe are seeking a highly motivated and customer-centric **Sales Advisor** to join our team at a luxury car workshop in Dubai. The Sales Advisor will be responsible for promoting the workshop’s premium services, handling customer inquiries, and ensuring a seamless experience for luxury car owners. This role requires strong interpersonal skills, a deep...
-
Sales/customer Service Representative
6 months ago
Al Barsha, United Arab Emirates Prestige International PolyClinic LLC Full timeWe are Looking for Customer Service Representative **Female **having Good Experience in the Medical Field. Filipeeno Will be Plus Point. **Should be Good looking and Attractive.** Should have Work Experience and Knowledge about the Aesthetic Clinic. Must be good communication skills. Must have UAE Experience. Commission should also be...
-
Customer Service Representative
3 weeks ago
Al Fujairah City, Fujairah, United Arab Emirates Accor Full timeKey Responsibilities: As a Customer Service Representative with Accor, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable. Your primary role will be to handle all incoming calls, emails, and requests in a professional and friendly manner. Main Duties: Provide clear and concise...
-
Customer Service Representative
6 months ago
Ras Al Khor, United Arab Emirates MBS AMER CENTRE Full time**Job Summary**: **Key Responsibilities**: - Provide accurate information regarding services, and policies. - Handle and resolve customer complaints, escalating issues to the appropriate department when necessary. - Maintain customer records by updating account information. - Identify and assess customers’ needs to achieve satisfaction. - Build...
-
Customer Service Representative
4 days ago
Al Quoz, United Arab Emirates ANDALEEBCARS Full timeWe are looking for a **Customer Service Representative** to join our team. In this role, you will assist customers with their inquiries, make outbound calls, and support marketing and administrative tasks. If you have excellent communication skills, enjoy helping others, and are ready to take on a variety of responsibilities, we'd love to hear from...
-
Sales/customer Service Representative
6 months ago
Al Barsha, United Arab Emirates Prestige International PolyClinic LLC Full timeWe are Looking for Customer Service Representative **Female **having Good Experience in the Medical Field. Filipeeno Will be Plus Point. **Should be Good looking and Attractive.** Should have Work Experience and Knowledge about the Aesthetic Clinic. Must be good communication skills. Must have UAE Experience. Commission should also be...
-
Sales Representative
2 months ago
Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full timeThe Sales Representative will be responsible for promoting and selling services, repairs in a luxury car workshop, ensuring that clients receive the highest level of service, and maintaining strong relationships with high-end clientele. They will also be responsible for managing client inquiries, providing advice on vehicle maintenance and repairs, and...
-
Customer Service Representatives
4 weeks ago
Ras al-Khaimah, United Arab Emirates Jazira Aviation Club نادي الجزيرة للطيران Full timeNow it's your time to join our family Al Jazirah Aviation Club and the first Light Sport Aviation Club in the UAE to be approved by the General Civil Aviation Authority (GCAA). Sharing to the world great flying experience and requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...