Customer Care Officer

5 months ago


Dubai, United Arab Emirates Rayhan Gulf Medical center Full time

To provide a range of reception and associated administrative services pertaining to patients. Customer care executives will answer and direct incoming calls to appropriate individuals/departments. Perform specified routine procedures such as greeting ,registration and billing, referring patients, answering routine/administrative enquiries, and general office support activities as appropriate
- Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
- To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
- Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Participates and contributes to scheduled in-service training programs.
- Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
- Demonstrates the ability to listen to others in promoting effective communication.
- Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
- Carries out other duties when requested by the Head of department

**Salary**: Up to AED1,900.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


  • Customer Care

    3 months ago


    Dubai, United Arab Emirates LANA LIFE CARE Full time

    A leading home healthcare facility is looking for active, self motivated and flexible individual to join its current Customer Care team. Key responsibilities: - **Customer Support**: - **Issue Resolution**: - **Product Knowledge**: - **Customer Interaction**: - **Documentation**: - **Feedback Collection**: - **Performance...


  • Dubai, United Arab Emirates Advanced Care Medical Center Full time

    We are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...


  • Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    At Hatchfit Physiotherapy Clinic, we prioritize delivering exceptional customer service to our clients. We are looking for a dedicated Customer Care Executive to join our team in Dubai. In this role, you will be responsible for ensuring a consistently high level of service quality, addressing customer queries, and maintaining strong client relationships. -...


  • Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 4 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our...

  • Customer Care

    7 months ago


    Dubai, United Arab Emirates Obagi Medi Spa LLC Full time

    Join Our Team; We are actively seeking an experienced Customer Care Specialist to become a valuable member of our team. - Previous experience in a customer care role, preferably within Aesthetic clinics. - Demonstrated success in product sales. - Capabilities to respond to customer inquiries through various channels. - Proven problem-solving abilities. -...


  • Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time

    **Description du poste** **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...


  • Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time

    **Description du poste** **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...

  • Customer Care Manager

    2 months ago


    Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development is a leading real estate development company renowned for its commitment to excellence, innovative design, and customer satisfaction. We are currently seeking a dynamic and dedicated Customer Care and Handover Manager to join our team and ensure the smooth transition of properties to our valued...


  • Dubai, United Arab Emirates Trustbend Logistics Full time

    At Trustbend Packers & Movers, we pride ourselves on delivering exceptional moving and logistics services to our clients. We are looking for a Customer Care Executive in Dubai who is passionate about providing outstanding support and addressing customer needs with professionalism and empathy. If you thrive in a dynamic environment and are committed to...


  • Dubai, United Arab Emirates DNK Real Estate Full time

    **Job description** We are looking for a Customer Care Associate. We are seeking motivated and dedicated individuals to join our growing team as Customer Care Associate. As part of our company, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients in the real estate...

  • Customer Care Agent

    5 months ago


    Dubai, United Arab Emirates Opisok Ortho Clinic Full time

    You will report to the Customer Care Team Manager, and you will be based in our Dubai offices and working in the office full time. **You will**: - Identify the reason for escalations, showing empathy and a determination to resolve and de-escalate issues whilst providing clear resolutions promptly by correctly following our policies - Provide feedback to...

  • Customer Care

    5 months ago


    Dubai, United Arab Emirates Royal Avenue Investments Full time

    Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a...


  • Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. - Knowing our products inside so that you can answer questions. - Effective communication (written & spoken) ,Keeping records of customer interactions, transactions,...


  • Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development LLC is a leading real estate company specializing in delivering high-quality residential and commercial properties. Our commitment to excellence extends from project development through to customer service and property handover. We are looking for a Customer Care and Handover Executive to assist the Customer Care and Handover...


  • Dubai, United Arab Emirates Precott Real Estate Development Full time

    Prescott Real Estate Development LLC is a leading real estate company specializing in delivering high-quality residential and commercial properties. Our commitment to excellence extends from project development through to customer service and property handover. We are looking for a Customer Care and Handover Executive to assist the Customer Care and Handover...


  • Dubai, United Arab Emirates Balsam Healthcare Development Full time

    As a Customer Care Representative, you will be the first point of contact for our customers, providing them with prompt and courteous assistance with their inquiries, concerns, and feedback. You will play a crucial role in ensuring that our customers have a positive experience with our company and its products/services. **Responsibilities**: - Providing...

  • Customer Care Agent

    6 months ago


    Dubai, United Arab Emirates Kone Full time

    Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...


  • Dubai, United Arab Emirates Hatchfit Physiotherapy Clinic Full time

    Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai. **Responsibilities**: - Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight. - Open shipping orders and insert Request for Quotations. Obtain...


  • Dubai, United Arab Emirates Noorka Full time

    At Noorka Logistics, we are committed to delivering exceptional service to our clients, and we are looking for a skilled **Customer Care Executive** to join our team in **Dubai**. This role requires a proactive individual who can handle customer inquiries efficiently while maintaining a high level of professionalism and empathy. **Key Responsibilities**: -...


  • Dubai, United Arab Emirates Petals Real Estate Full time

    **Job Summary**: We are looking for a motivated and reliable Customer Care Support Specialist to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and maintaining excellent service standards to ensure high customer satisfaction. **Key Responsibilities**: - Resolve product or service issues by...