Customer Care Representative

2 months ago


Dubai, United Arab Emirates Mesrkanloo International Exchange Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries. Acknowledging and resolving customer complaints.
- Knowing our products inside so that you can answer questions.
- Effective communication (written & spoken) ,Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Greet customers in the warmest possible way and find out their problem or reason for calling and pitch ideas for improving customer care
- Receive customer service new inquiries and respond to customer inquiries
- Promote company’s product and services. Identify needs/wants of customers.
- Identify needs/wants of customers. Encourage customers to complete surveys.
- Provides quality service by enforcing quality and customer service standards

**Qualifications**
- Bachelor’s Degree or equivalent experience
- 3 years customer service experience
- Experience with Microsoft Office, Word and Excel
- Strong in both written and verbal English and Arabic
- Self-disciplined, quick self-learning, diligent and proactive
- Audit / AML certification would be added advantage

Pay: From AED3,000.00 per month



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