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Customer Care Representative
7 days ago
As a Customer Care Representative, you will be the first point of contact for our customers, providing them with prompt and courteous assistance with their inquiries, concerns, and feedback. You will play a crucial role in ensuring that our customers have a positive experience with our company and its products/services.
**Responsibilities**:
- Providing accurate information about our products/services, pricing, and promotions
- Assisting customers with order placement, tracking, and returns
- Resolving customer complaints and issues effectively and efficiently
- Escalating complex or unresolved issues to the appropriate department for further investigation
- Keeping detailed records of customer interactions and transactions
- Collaborating with other team members to ensure a seamless customer experience
- Identifying opportunities to upsell or cross-sell products/services to customers
- Providing feedback to management on customer trends, issues, and suggestions for improvement
**Requirements**:
- Abiltiy To Speak English And Arabic
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in stressful situations
- Proficiency in using customer service software and Microsoft Office Suite
- Ability to work flexible hours, including evenings and weekends if necessary
- High school diploma or equivalent; college degree preferred
**Benefits**:
- Competitive salary
- Health insurance
- Retirement savings plan
- Paid time off
- Opportunities for career advancement
Pay: AED3,000.00 - AED5,000.00 per month
**Language**:
- Arabic (required)
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