Digital Operation Manager Mena Eurasia

3 months ago

Media City, United Arab Emirates Viatris Full time

VIATRIS MIDDLE EAST FZ-LLC

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership - Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

The Digital Operations Manager will support our omnichannel marketing initiatives by leveraging technical expertise in digital marketing, IT, and digital systems. This role requires a blend of marketing acumen and technical skills to optimize our digital operations, ensuring effective communication across all channels within key markets across MENA EURASIA.

Every day, we rise to the challenge to make a difference and here’s how the Digital Operation Manager MENA EURASIA role will make an impact:
- Manage deployment of campaigns on sales force CRM in collaboration with sales excellence team.- Manage content management systems for web portals.- Designing campaigns on sales force marketing cloud leveraging all tools and capabilities of marketing cloud.- Utilizing new technologies to engage customers and leverage Viatris customer experience.- Manage and troubleshoot digital marketing tools and platforms, ensuring integration and functionality across all systems.- Analyze data and performance metrics to identify opportunities for improvement in customer experience and engagement.- Coordinate with key departments to ensure seamless data flow and integration between marketing systems.- Maintain up-to-date knowledge of industry trends, tools, and technologies relevant to digital marketing and digital marketing operations.- Support marketing team in developing digital content and integrated omnichannel experience.- Enhance Digital/Omni Channel Communications (OMCs) adoption in-market activities.- Instill a definition of Customer Experience/ Customer Centricity into our processes.- Be an integral part of the marketing team, working to assess the best way to build Digital/OMCS strategies into brand and TA plans.- Ensure relevant metrics are in place to monitor success and business impact of Digital/OMCS programs, including ROI where appropriate.

About Your Skills & Experience- Bachelor’s degree in marketing, Information Technology, or a related field.- 3+ years of experience in digital operations, marketing technology, or related roles.- Strong understanding of omnichannel marketing principles, technologies, and strategies.-
- Technical expertise in IT systems and processes, including data management and integration.- Excellent analytical skills with the ability to interpret data and provide actionable insights.- Strong problem-solving abilities and attention to detail.- Effective communication and collaboration skills.- Ability to manage multiple projects and timeframes in a complex organizational structure and multitask in a cross-functional role.- Strong partner relationship and collaboration skills - ability to generate credibility with and respect from colleagues and external parties at all levels in the organization.

Benefits at Viatris

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Some of our benefits include the following on top of a competitive salary:
- Excellent career progression opportunities- Work-life balance initiatives- Bonus scheme- Health insurance- Pension

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every

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