Client Advisor

2 weeks ago


UAE, United Arab Emirates Dolce & Gabbana Full time

**Scope**
- Sell product and provide an excellent service to clients
- Be an ambassador of the brand
- Ensure that every client is treated according to the DG expectations
- Tailor the clients experience in order to elevate their experience and impression of the brand

**Key Accountabilities**
- Ensure the achievement of the sales goals, enhancing and developing the business
- Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
- Drive individual KPI goals:

- Guarantee cross and up-selling of products for all product categories available in the store
- Build long lasting relationships with the clients
- Constantly update the Client Book information and use its contents to drive business
- Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
- Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
- Uphold grooming standards in accordance with the DG procedure
- Assist in merchandising and maintenance of the shop floor
- Uphold housekeeping standards in all areas of the store
- Able to maintain the visual display of the products
- Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
- Understand and follow all company policies and procedures related to sales and service
- Ensure security awareness through client approach and service
- Perform other duties as directed
- Remain up to date on current trends
- Be engaged in social network

**Experience required**
- 3 years or move on a sales associate / client advisor role
- Understanding of clienteling / CRM
- Excellent communication skills
- A passion for people
- Drive for sales and results
- Team player
- Luxury retail is a plus, but not essential


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