Corporate Services Manager

2 weeks ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Corporate Services Manager (UAE Nationals only) - 0000JYWH**
**GCB6**

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. The role is responsible for delivering high quality post-sales client management for top tier Global Banking and Markets (GBM) and Commercial Banking (CMB) clients. This includes the Regional and Country heads of client management. The role holder will manage the provision of client service support to high-valued Payments and Cash Management (PCM) clients, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Senior Services Relationship Service Managers, Product Management and Operations to identify customized, competitive solutions.
We are currently seeking an ambitious individual to join our Commercial Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:

- Manage the day-to-day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures.
- Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects
- Serve as liaison between Client Service and other project stakeholders
- Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business
- Accountable for delivering Client Service excellence globally effectively managing any risks and issues
- Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises
- Identify and introduce service improvements to improve the overall client experience
- Resolves global client service issues and challenges as the final escalation point
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Cross selling PCM products appropriate to customer needs and providing superior service support for all PCM solutions
- By analyzing clients activities and providing advice and suggestions to clients to improve
- Generate referrals for other Global Businesses, e.g., Private Banking (PB), Global Banking and Markets (GBM), Retail Banking and Wealth Management (RBWM), as appropriate
- Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Requirements
To be successful in the role, you should meet the following requirements:

- Strong knowledge of local and regional cash management with proven track record in Client Services.
- Good knowledge and direct experience of service provision and how customer service impacts client perception.
- Diligent, not afraid to get into the detail
- Self-starter, highly motivated and determined with a can-do attitude
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organisation skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical and selling skills
- A good understanding of the market & market trends, competitive environment and regulatory environment.
- Graduation degree is a must - to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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