Service Advisor

3 months ago


Dubai, United Arab Emirates AL BARQ AUTO REPAIRING & TURNING Full time

**Job Title: Service Advisor**

**Location**: Al Barq Auto Repairing & Turning

**About Us**:
Al Barq Auto Repairing & Turning specializes in repairing various types and brands of vehicles. Our team comprises highly skilled technicians, with extensive experience in addressing mechanical, electrical, and air conditioning concerns. Additionally, we offer Sunroof Repair/Replacement services, as well as denting, painting, and polishing for vehicles. Our expertise also encompasses computer diagnostics and programming for vehicles, enabling us to resolve any issue your vehicle may face.

**Position Summary**:
**Key Responsibilities**:

- Greet customers warmly and assess their service needs.
- Schedule service appointments and accurately document customer concerns and vehicle symptoms.
- Provide detailed explanations of recommended repairs, services, and associated costs.
- Liaise between customers and our technical team to ensure clear communication.
- Prepare and present service estimates and invoices for customer approval.
- Maintain up-to-date knowledge of our services, including mechanical, electrical, air conditioning, sunroof repair/replacement, denting, painting, polishing, and computer diagnostics.
- Follow up with customers to ensure their satisfaction and address any additional concerns.
- Manage service records and ensure all documentation is complete and accurate.
- Promote additional services and products that can enhance the customer’s vehicle experience.

**Qualifications**:

- High school diploma or equivalent; additional technical or automotive coursework is a plus.
- Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
- Strong knowledge of automotive repair and maintenance services.
- Excellent communication and interpersonal skills.
- Ability to explain complex technical information in an understandable manner.
- Strong organizational skills and attention to detail.
- Proficiency with computer systems and automotive software.
- A customer-first attitude with a commitment to providing top-notch service.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and development opportunities.
- Friendly and supportive work environment.
- Opportunities for career advancement within the company.

**How to Apply**:
**Join us at Al Barq Auto Repairing & Turning and become a part of a team dedicated to excellence in automotive service and customer satisfaction**

Pay: AED2,500.00 - AED4,500.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service advisor: 3 years (preferred)
- auto repair: 3 years (preferred)


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