Customer Experience Meia
6 months ago
Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Customer Experience MEIA position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide.
**Job Summary**:
**Primary Responsibilities**:
Processes orders received in Salesforce, either directly or by representatives and distribution.
Trains under team lead / supervisors.
Creates cases as needed with appropriate departments in obtaining needed information to process orders.
Handles expedite requests after order creation.
Audits sales order data to ensure it meets the customer's PO.
Responsible for maintenance scheduled ship dates and order detail as required.
Covers incoming phone calls as required.
Responsible for handling customer service case queue requests.
Performs related duties as assigned. Regular and consistent attendance is required.
**Essential Skills**:
Analytical. Computer Applications. Effective Written and Verbal Communication Skills. Problem Solving. Relationship Building. Customer Focused. Organization. Attention to Detail. Process Oriented. Adaptability. Time Management. Prioritization. Team Oriented. Professional Demeanor and Attitude.
**Work Environment**:
While performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands.
**Job Qualifications**:
**REQUIRED**: High school diploma or equivalent. One year or more of customer service experience (or equivalent) demonstrating high levels of customer-related service. Working knowledge of Google Suite. Ability to review contracts and invoices. Ability to schedule and coordinate service work.
Working at Fike
At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as OneFike
Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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