Executive, Customer Experience

2 months ago


Dubai, United Arab Emirates Majid Al Futtaim Full time

Description

**JOB TITLE**
Executive, Customer Experience | MAF Properties | Development

**ROLE SUMMARY**
The job holder will work in all the various teams within the Development Customer experience division, getting a grass-roots understanding of the various fascets of the team roles and responsibilities. The key areas of engagement will be in the customer hub (call center), Handover and CRM teams, followed by the more strategic areas of insights and Customer experience design.

**ROLE PROFILE**
- Provides customers with high level of service as per agreed department SLAs to achieve defined customer satisfaction level via professional and timely problem resolution.
- Supports the Handover team with unit preparation in advance of customer home viewings and final key handover.
- Attends site visits for the upcoming projects for familiarization in order to be able to respond efficiently to customer queries.
- Works with the Customer experience Design team on learning the Majid Al Futtaim playbooks for Customer experience Design, Innovation and Signature moments.
- Work on a special project where one of the playbooks can be used to solve a specific identified issue within the business that directly impacts the customer experience.
- Presents the findings to the business as per the agreed timelines.

**REQUIREMENTS**
- Fresh Graduate from Design, Marketing, Business Administration or other related discipline Admin or equivalent
- Natural team player who wants to be part of a team dedicating to serving customers
- Understanding of marketing, CX Design, Call centers or other applicable skillsets
- Excellent organizational and interpersonal skills.
- Excellent communication skills both written and verbal.

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.


  • Marketing Executive

    6 months ago


    Dubai, United Arab Emirates Ororo Experience Full time

    The Role **Requirements**: **Qualifications**: - Bachelor's degree in Marketing, Business, or a related field. - Proven experience as a Marketing Executive or in a similar role. - Strong understanding of the full marketing mix and experience in developing and implementing 360-degree marketing strategies. - Excellent communication, project management, and...


  • Dubai, United Arab Emirates CharterHouse Full time

    **Job description**: Charterhouse is working with a unique multi discipline gym which specializes in Kids and Adults fitness. This is an exciting opportunity for someone to work within a fun and friendly environment within a sports centre. Fantastic and flexible working hours from 12pm - 7pm. **About the role** Providing excellent customer service, the...


  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Telesales Executive

    1 week ago


    Dubai, United Arab Emirates Genius Customer Care Center LLC Full time

    **We are looking for passionate Telesales Executives.** **Roles and Responsibilities**: - Conduct outbound calls to prospective customers to promote our products/services. - Identify and qualify sales opportunities through given prospects - Present product/service information persuasively to potential customers. - Follow up on leads and inquiries generated...

  • Telesales Executive

    2 months ago


    Dubai, United Arab Emirates Genius Customer Care Center LLC Full time

    **We are looking for a passionate Telesales Executives.** **Roles and Responsibilities**: - Conduct outbound calls to prospective customers to promote our products/services. - Identify and qualify sales opportunities through given prospects - Present product/service information persuasively to potential customers. - Collaborate with the sales team to...


  • Dubai, United Arab Emirates IHateCleaning.ae Full time

    **Job Summary** As a Customer Experience and Sales Executive, you will play a crucial role in ensuring exceptional customer service and driving sales for our cleaning company. You will be responsible for managing customer enquiries, resolving issues, and actively promoting our services to potential customers. **Responsibilities** 2. Engage with potential...

  • Telesales Executive

    3 months ago


    Dubai, United Arab Emirates Genius Customer Care Center LLC Full time

    **Full job description** - **We are looking for a passionate Telesales Executives.** **Roles and Responsibilities**: - Conduct outbound calls to prospective customers to promote our products/services. - Identify and qualify sales opportunities through given prospects - Present product/service information persuasively to potential customers. - Follow up on...

  • Telesales Executive

    2 weeks ago


    Dubai, United Arab Emirates Genius Customer Care Center LLC Full time

    **We are looking for passionate Telesales Executives.** **Roles and Responsibilities**: - Conduct outbound calls to prospective customers to promote our products/services. - Identify and qualify sales opportunities through given prospects - Present product/service information persuasively to potential customers. - Follow up on leads and inquiries generated...


  • Dubai, United Arab Emirates Kitopi Full time

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...


  • Dubai, United Arab Emirates Talent Pal Full time

    Permanent - Customer Experience Executive - Mall of the EmiratesAt a glanceJob Category - Retail - Store Sales Years of Experience - Minimum 3 years Contract Type - Unlimited contract Job Schedule - Full time Locations - Hermes - Mall of the Emirates - Legal Employer - HERMES MIDDLE EAST Posting Date - 11/04/2024, 06:19 AM - Details of the job **MAIN...


  • Dubai, United Arab Emirates Hermès Paris Full time

    Permanent - Customer Experience Executive - Mall of the EmiratesAt a glance Job Category - Retail - Store Sales - Years of Experience - Minimum 3 years - Contract Type - Unlimited contract - Job Schedule - Full time - Locations - Hermes - Mall of the Emirates - Legal Employer - HERMES MIDDLE EAST - Posting Date - 11/04/2024, 06:19 AM - Details of the...


  • Dubai, United Arab Emirates Designlab Experience Full time

    **Job Title: Highly Skilled Furniture Carpenter/Joiner** **Location: Dubai, UAE** **Employment Type: Full-Time** **Position Summary** **Key Responsibilities** Furniture Design and Construction: Construct high-quality, custom furniture pieces according to design specifications, including cabinets, tables, shelving units, and other woodwork. Material...


  • Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full time

    As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...


  • Dubai, Dubai, United Arab Emirates W Executive Full time

    Key Responsibilities:Present and promote W Executive's financial products to a network of Family Offices and UHNWIsCultivate and sustain positive business relationships with existing clientsExpand business opportunities through strategic partnerships and innovative strategiesAddress customer inquiries and concerns to optimize satisfaction and drive...


  • Dubai, United Arab Emirates Designlab Experience Full time

    Job Title: Furniture Welder Location: Dubai, UAE Employment Type: Full-TIme **Position Summary** **Key Responsibilities** Welding and Fabrication: Weld and fabricate metal components for furniture pieces using techniques such as MIG, TIG, and arc welding to meet design specifications. Assembly: Assemble metal frames and structures accurately, ensuring...

  • Sales Executive

    3 months ago


    Dubai, United Arab Emirates EXECUTIVE COMMERCIAL BROKERS LLC Full time

    **Job Summary** The Sales Executive is responsible for driving sales of credit cards and loans by acquiring new customers and retaining existing ones. The role involves building strong customer relationships, understanding their financial needs, and effectively presenting product offerings. **Key Responsibilities**: - Achieve and exceed monthly sales...

  • Sales Executive

    3 months ago


    Dubai, United Arab Emirates EXECUTIVE COMMERCIAL BROKERS LLC Full time

    **Job Summary** The **Sales Executive Officer** is responsible for driving **sales of credit cards and loans** by acquiring new customers and retaining existing ones. The role involves building strong customer relationships, understanding their financial needs, and effectively presenting product offerings. **Key Responsibilities**: - Achieve and exceed...

  • Sales Executive

    6 months ago


    Dubai, United Arab Emirates EXECUTIVE COMMERCIAL BROKERS LLC Full time

    Sales Executive jobs are all about driving revenue for a company by convincing customers to purchase their products or services. It's a dynamic and challenging field that requires strong communication, persuasion, and relationship-building skills. **Responsibilities**: - Prospect for new leads and identify potential customers - Qualify leads to ensure...

  • Sales Executive

    6 months ago


    Dubai, United Arab Emirates EXECUTIVE COMMERCIAL BROKERS LLC Full time

    Sales Executive jobs are all about driving revenue for a company by convincing customers to purchase their products or services. It's a dynamic and challenging field that requires strong communication, persuasion, and relationship-building skills. **Responsibilities**: - Prospect for new leads and identify potential customers - Qualify leads to ensure...


  • Dubai, United Arab Emirates Computer Network Systems Full time

    **Company Description** CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...