Executive, Customer Experience
2 months ago
Description
**JOB TITLE**
Executive, Customer Experience | MAF Properties | Development
**ROLE SUMMARY**
The job holder will work in all the various teams within the Development Customer experience division, getting a grass-roots understanding of the various fascets of the team roles and responsibilities. The key areas of engagement will be in the customer hub (call center), Handover and CRM teams, followed by the more strategic areas of insights and Customer experience design.
**ROLE PROFILE**
- Provides customers with high level of service as per agreed department SLAs to achieve defined customer satisfaction level via professional and timely problem resolution.
- Supports the Handover team with unit preparation in advance of customer home viewings and final key handover.
- Attends site visits for the upcoming projects for familiarization in order to be able to respond efficiently to customer queries.
- Works with the Customer experience Design team on learning the Majid Al Futtaim playbooks for Customer experience Design, Innovation and Signature moments.
- Work on a special project where one of the playbooks can be used to solve a specific identified issue within the business that directly impacts the customer experience.
- Presents the findings to the business as per the agreed timelines.
**REQUIREMENTS**
- Fresh Graduate from Design, Marketing, Business Administration or other related discipline Admin or equivalent
- Natural team player who wants to be part of a team dedicating to serving customers
- Understanding of marketing, CX Design, Call centers or other applicable skillsets
- Excellent organizational and interpersonal skills.
- Excellent communication skills both written and verbal.
**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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