Franchise Manager

2 weeks ago

Dubai, United Arab Emirates AWS DISTRIBUTION Full time

As a Franchise Manager, you will be responsible for overseeing the operations, development, and growth of franchise locations within a designated territory or region. Your role involves working closely with franchisees to ensure adherence to brand standards, providing support and guidance, and driving business success through effective franchise management strategies.

**Responsibilities**:

- **Franchise Development and Expansion**:

- Identify potential franchise opportunities and evaluate market feasibility for expansion within the designated territory.
- Recruit and onboard new franchisees, conducting thorough due diligence and ensuring alignment with brand values and business objectives.
- Negotiate franchise agreements, terms, and conditions in accordance with company policies and legal requirements.
- **Franchisee Training and Support**:

- Develop and deliver comprehensive training programs for new franchisees, covering operational procedures, brand standards, marketing strategies, and customer service protocols.
- Provide ongoing support and guidance to franchisees, offering assistance with business planning, financial management, and problem-solving.
- Conduct regular site visits and inspections to monitor franchisee performance, address concerns, and ensure compliance with brand standards.
- **Operational Excellence and Compliance**:

- Ensure that franchise locations operate efficiently and effectively, adhering to established operational procedures, quality standards, and regulatory requirements.
- Implement systems and processes to track key performance metrics, analyze operational data, and identify areas for improvement.
- Conduct audits and assessments to evaluate franchisee compliance with brand guidelines, safety protocols, and legal regulations.
- **Marketing and Brand Management**:

- Collaborate with the marketing team to develop and implement marketing strategies, campaigns, and promotional activities to drive brand awareness and customer engagement.
- Provide guidance and support to franchisees on local marketing initiatives, advertising efforts, and community outreach programs.
- Monitor brand reputation and customer feedback, addressing any concerns or issues proactively to maintain brand integrity and customer satisfaction.
- **Financial Management and Performance Analysis**:

- Monitor financial performance of franchise locations, analyzing revenue, expenses, profitability, and cash flow trends.
- Assist franchisees in budgeting, forecasting, and financial planning to optimize business profitability and sustainability.
- Identify opportunities for revenue growth, cost optimization, and operational efficiency to maximize franchisee ROI and overall business success.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
- Proven experience (3-5 years) in franchise management, business development, or related roles.
- Strong understanding of franchising principles, business operations, and industry best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain positive relationships with franchisees, stakeholders, and business partners.
- Proficiency in financial analysis, budgeting, and performance metrics.
- Strategic thinking and problem-solving abilities.
- Flexibility to travel within the designated territory as needed.

**Experience**:

- Franchise Manager: 4 years (preferred)

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