Franchise Manager

1 week ago

Dubai, United Arab Emirates Hydur & Nouh Perfume trading Full time

**Job Title: Franchise Manager **(MALE) **Job Summary**:
The Franchise Manager is responsible for managing and supporting franchisees within a designated area, ensuring that each location operates efficiently, upholds the brand’s standards, and achieves financial success. The role requires a strategic thinker with strong communication, problem-solving, and leadership skills to guide franchisees toward achieving their business goals.

**Key Responsibilities**:
**Franchisee Support & Relationship Management**:

- Serve as the primary point of contact between the franchisor and franchisees.
- Offer ongoing support to franchisees by providing advice, addressing concerns, and helping solve operational issues.
- Ensure franchisees are aligned with the brand’s vision, goals, and operational standards.
- Conduct regular visits to franchise locations to evaluate performance and provide guidance on improvements.

**Training and Development**:

- Coordinate and facilitate initial and ongoing training for franchisees and their staff.
- Ensure franchisees are equipped with the necessary tools, resources, and knowledge to operate the franchise successfully.
- Monitor franchisee compliance with training programs and operational procedures.

**Operations & Performance Monitoring**:

- Monitor franchise operations to ensure compliance with brand standards, policies, and procedures.
- Conduct periodic assessments of franchise performance, including financial results, customer satisfaction, and operational efficiency.
- Help franchisees identify opportunities for cost reductions, process improvements, and revenue growth.
- Analyze financial data, including sales, expenses, and profitability, and work with franchisees to develop action plans for improvement.

**Marketing & Sales Support**:

- Collaborate with franchisees on local marketing strategies, promotions, and events to drive traffic and sales.
- Ensure franchisees are following the franchisor’s marketing guidelines and utilizing available marketing materials and resources.
- Monitor the effectiveness of marketing campaigns and help franchisees make adjustments as needed.

**Compliance & Legal**:

- Ensure franchisees comply with all legal, regulatory, and brand-specific requirements.
- Assist with the enforcement of franchise agreements and resolve any disputes or conflicts.
- Stay up-to-date on industry trends, regulations, and best practices to provide relevant guidance to franchisees.

**Sales and Business Development**:

- Work with the business development team to identify and recruit potential new franchisees.
- Assist in the onboarding process of new franchisees, providing them with support as they launch their locations.
- Help franchisees expand and grow their businesses within their markets.

**Reporting & Documentation**:

- Prepare regular reports for senior management on franchise performance, challenges, and opportunities.
- Maintain accurate records of franchisee interactions, agreements, and financial data.
- Ensure franchisee compliance with reporting requirements and timelines.

**Key Skills and Qualifications**:

- **Education**: A Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).
- **Experience**: At least 3-5 years of experience in franchise management, operations management, or a similar field.
- **Skills**:

- Strong leadership and interpersonal communication skills.
- Excellent problem-solving, decision-making, and analytical abilities.
- Deep understanding of franchise operations, industry regulations, and financial management.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Strong negotiation and conflict resolution skills.
- Proficiency with Microsoft Office Suite and franchise management software.

**Other Qualifications**:

- Ability to travel regularly to meet franchisees and assess franchise locations.
- A strong sense of business acumen and a customer-focused mindset.

**Work Environment**:

- The role typically requires a mix of office-based work and travel to franchise locations. This position may involve extended hours and weekend work, especially during franchisee openings, training, or site assessments.

**Compensation and Benefits**:

- **Salary**: Competitive base salary, with performance-based incentives or bonuses.
- **Benefits**: Health insurance, retirement plans, paid time off, travel allowances, and other perks depending on the company.

Pay: AED10,000.00 - AED15,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Language**:

- ENGLISH (required)
- ARABIC (required)

Willingness to travel:

- 100% (required)

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