Front Office Executive

2 weeks ago


Abu Dhabi, United Arab Emirates NMC Healthcare Full time

The Customer Care Executive position is one of great importance as they will be responsible for the patient’s first and ongoing impressions of NMC Royal Women's Hospital. They will be responsible for being the first point of contact for patients upon arrival and during their stay.
- Provides, face to face and over the phone, customer care service of the highest standards that exceed patient’s expectations.
- Provides a range of reception intake and associated administrative services pertaining to incoming patients.
- Ensures all telephone calls are attended to promptly, and politely. Providing routine information, scheduling clinical appointments and directing calls to the appropriate areas / Individuals.
- Performs specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as required.

General
- Makes patients and their families feel welcome in the hospital.
- Exhibits care and service with empathy.
- Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.
- Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in “Orientation Checklist” in the appendices.
- section Arranges for an interpreter as needed.
- Recognizes patients in need of immediate medical attention and activates appropriate response systems.
- Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.
- Coordinates customer care services beyond the reception area.
- Relays feedback from patients and their families to the Front Office In Charge.
- Greets patients and their families and enquires about the nature of their visit / call and implements appropriate course of action.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, reporting needed changes to the Customer Relations Manager.
- Contributes to team effort by accomplishing related results as needed
- Competence is demonstrated in all performance output areas
- Meet patient and customer expectations and maintain quality service principles
- Manages complaints in a time sensitive manner
- Document and resole complaint where applicable
- Participate in Quality Improvement projects
- Company values are demonstrated in behaviour
- Participates in educational programs, in-service meetings and trainings as directed Attends meetings as requiredCustomer Service
- Recognizes patients in need of immediate medical attention and activates appropriate response systems.
- Directs patients to the right department by escorting them.
- Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.
- Coordinates customer care services beyond the reception area.
- Conduct daily patient satisfaction survey
- Conduct daily patient visit Relays feedback from patients and their families to the Customer Relations ManagerCall Center
- Answers incoming calls within 3 rings
- Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.
- Answers caller's questions at the same time tries to obtain full understanding of what information is being requested.
- Understands the requirement of the callers and provides information accordingly. Provides accurate information about the services offered by the Hospital.
- Directs calls to the appropriate department/individuals; both external & internal calls.
- Maintains an accurate telephone directory to ensure connecting callers to the desired destination.
- Conducts appointment bookings for the clinics.
- Provides physician referrals to callers.
- Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.
- Responds to caller query/ problems within assigned level of authority.
- Reports in a detailed and accurate manner to the Call Center Supervisor, when required.
- Ensures the caller is on hold when transferring or briefly leaving the line and informs the caller prior to doing so. Directs complaints to the concerned department and transfers extremely difficult callers to the Call Center Front Office In ChargeOutpatient Clinics
- Registers new patients in the Information Technology system ensuring accurate information is collected and opens new medical record accordingly.
- Messages are taken and delivered to appropriate individuals within set time frame
- Telephone etiquette principles are followed
- Patient demographic data and accurate eligibility details collected and entered into system as per company standards
- Schedules appointments, collects payments, enters charges, performs back office work and issues receipts as specified in the duty rota.
- Communicates a



  • abu dhabi, United Arab Emirates Emirates Dubai Full time

    We are seeking to appoint an experienced Front Office Executive• A minimum of 2 to 3 years’ experience is required in same field.• Effective communicator• Excellent talent to interact with people in a positive and courteous manner.• Strong written and verbal communication skills.• Ability to prioritize tasks according to importance.•...

  • Duty Manager

    1 week ago


    Abu Dhabi, United Arab Emirates Executive Suites Full time

    Develops and operates an effective communication system with Front Office Staff. - Supervise daily operations of Front Office Staff, reservation, registration and check-in/check-out. - Perform single duty/shift and handle all aspects related to front desk duty requirements. - Monitor OTAs rates on regular basis and coordinate with the HM to change/update...

  • Front Office Manager

    3 weeks ago


    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Front Office Manager (Full time #534665) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Duties and Responsibilities**: - Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the...

  • Front Office

    2 months ago


    Abu Dhabi, United Arab Emirates JUMEIRAH Full time

    About the Job:An opportunity has arisen for a Guest Services Executive to join our Front Office Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.Take payment from guests on departure and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Front Office Manager (Full time #534665)Property / Office: Emirates Palace, Abu DhabiLocation: Abu Dhabi, United Arab EmiratesDuties and Responsibilities: Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the achievement of our mission...


  • abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description: Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and provide assistance as needed. Ensure smooth communication between the front office and other hotel departments. Maintain accurate records and reports related to front office operations. Handle...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Nehalhotel Full time

    Job Description:Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.Greet all guests in a friendly and helpful manner and provide assistance as needed.Ensure smooth communication between the front office and other hotel departments.Maintain accurate records and reports related to front office operations.Handle...

  • Front Office Incharge

    2 weeks ago


    Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    General - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details...

  • Front Office Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Hilton Full time

    In your role, you will be responsible for managing the Front Office department for two iconic properties on Yas Island: The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences. **THE WB Abu Dhabi, Curio Collection by Hilton** The WB Abu Dhabi, Curio Collection by Hilton, is the world’s first Warner Bros....

  • Front Office Manager

    1 month ago


    abu dhabi, United Arab Emirates All United Sports Full time

    General Duties and Responsibilities:As a Front Office Manager in the fitness industry, you're responsible for overseeing all front desk operations and ensuring excellent customer service.Dynamic and results-oriented Front Office Manager with a passion for fitness and extensive experience in managing front desk operations within the fitness industry. Proven...

  • Front Office Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates All United Sports Full time

    **General Duties and Responsibilities**: As a Front Office Manager in the fitness industry, you're responsible for overseeing all front desk operations and ensuring excellent customer service. Dynamic and results-oriented Front Office Manager with a passion for fitness and extensive experience in managing front desk operations within the fitness industry....


  • Abu Dhabi, United Arab Emirates HG Full time

    _**Front Office Receptionist**_ - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls. - Receiving and sorting daily mail. - Direct visitors to the appropriate person and office. - Ensure reception area is tidy and presentable, with all necessary...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates COREcruitment Full time

    FRONT OFFICE DIRECTOR – 5* HOTEL, ABU DHABIWe are currently seeking for passionate and dynamic guest-focused Front Office professional who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As Director of Front Office, you are responsible for all pertinent matters affecting...


  • Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    Responisbilities: - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses...


  • Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    **Responisbilities**: - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses...


  • abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description:Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.Greet all guests in a friendly and helpful manner and provide assistance as needed.Ensure smooth communication between the front office and other hotel departments.Maintain accurate records and reports related to front office operations.Handle...


  • Abu Dhabi, United Arab Emirates Nehmeh Full time

    Responsibilities:Oversee the front desk operations and ensure exceptional guest serviceSupervise and train front desk staffHandle guest check-ins and check-outs efficientlyResolve guest complaints and issues in a timely mannerMaintain accurate records and reportsCoordinate with other hotel departments to ensure smooth operationsAssist in creating schedules...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    THE WB(tm) Abu Dhabi, Curio Collection by Hilton(tm) The WB Abu Dhabi, Curio Collection by Hilton, is the world's first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros. ' iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu...


  • abu dhabi, United Arab Emirates Asterix Communications Full time

    Job DescriptionWe are currently seeking for passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Director of Front Office, you are responsible for assisting the Director of Front Office in leading...

  • Front Office Manager

    2 months ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23115492 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...