Front Office Coordinator

2 months ago

Abu Dhabi, United Arab Emirates Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Coordinate reception work during the shift in an effective manner.
- To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences.
- Relieving Rooms Controller on his/her leaves for Rooms’ controller duties and responsibilities.
- File guest paperwork or documentation.
- Coordinate the billing and all admin related work at FO.
- Handling monthly payroll.
- Placing orders and requisitions.
- Maintain confidentiality of proprietary information, protect company assets.
- Coordinate tasks and works with other departments.
- Centre point of all Coordination with regards to Quality/Training/ Stores/ Purchase/ Human Resource matters relating to all sections of Front Office
- Liaise with all Section Heads with regards to Public holidays/ Lieu Days/Vacation & Monthly Index and ensure correctly updated
- To report any maintenance defects in Front of House area to Engineering Department & follow up.
- Liaise, source quotes and raise requests as needed for CAPEX, internal requisitions, purchase requests, maintain the files and follow up on pending requests and coordinate with Stores sections with regards to weekly Stores requisitions
- To co-ordinate with all the relevant departments and organize uniforms, name badges, computer ID, passwords for new starters, management trainees & ensure that Training Officer schedules their departmental induction plan in a timely manner.
- To schedule interviews, assessment centres, manage the on-boarding of new colleagues and due follow up with People & Culture.
- Prepare the complete details of all Front Office colleagues for appraisal yearly and bi-yearly as requested by Management.
- Support the communication of Goals, Key Performance Indicators and new Company and Social Initiatives to the teams.
- To submit the Overtime Hours on weekly basis to People & Culture.
- To update the ReviewPro score in FO notice board on daily basis.
- To update the OPERA rights sheet on regular basis
- Conduct any other related duty & task requested by Management.

**Qualifications**
- College diploma in hotel management or related field
- Previous experience in Front Office operation.
- Luxury hotel experience is must.
- Good Communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken

**Additional Information**
Relocate to remote area.

  • Front Office Supervisor Jobs

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SOFITEL Full time

    Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL CareersDescription:We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office TeamJob Responsibilities:Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to...

  • Hotel Front Office Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Nehal Hotel (3 Star) Full time

    **Position**: Front Office Supervisor - **Location**: Nehal Hotel - **Department**: Front Office - **Employment Type**: Full-time **Responsibilities**: - Oversee the front desk operations and ensure exceptional guest service - Supervise and train front desk staff - Handle guest check-ins and check-outs efficiently - Resolve guest complaints and issues in a...

  • Hotel Front Office Supervisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates Nehal Hotel (3 Star) Full time

    **Position**: Front Office Supervisor - **Location**: Nehal Hotel - **Department**: Front Office - **Employment Type**: Full-time **Responsibilities**: - Oversee the front desk operations and ensure exceptional guest service - Supervise and train front desk staff - Handle guest check-ins and check-outs efficiently - Resolve guest complaints and issues in a...

  • Front Office Supervisor Jobs

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SOFITEL Full time

    Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL CareersDescription:We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office Team.Job Responsibilities:Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to...

  • Front Office Manager

    2 weeks ago

    abu dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...

  • Front Office Manager

    3 days ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Front Office Manager

    3 weeks ago

    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Front Office Manager (Full time #534665) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Duties and Responsibilities**: - Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the...

  • Assistant Front Office Manager

    1 month ago

    abu dhabi, United Arab Emirates Shangri-La Hotels Full time

    Career Opportunities: Assistant Front Office Manager (169323)An amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is...

  • Assistant Front Office Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Assistant Front Office ManagerShangri-La Qaryat al Beri, Abu DhabiAn amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest's first experience of what we have to offer when they step through our doors which is...

  • Front Office Supervisor

    2 months ago

    abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description: Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and provide assistance as needed. Ensure smooth communication between the front office and other hotel departments. Maintain accurate records and reports related to front office operations. Handle...

  • Front Office Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Nehalhotel Full time

    Job Description:Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.Greet all guests in a friendly and helpful manner and provide assistance as needed.Ensure smooth communication between the front office and other hotel departments.Maintain accurate records and reports related to front office operations.Handle...

  • Front Office Manager

    1 month ago

    Abu Dhabi, United Arab Emirates ANANTARA Full time

    Job DescriptionManage the functioning of all departmental employees and facilities (Reception, Guest Service Center, Bell team, Drivers, Concierge, Guest Experience, Night shift – 45 person manning)Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team...

  • Front Office Manager

    3 weeks ago

    Abu Dhabi, United Arab Emirates ANANTARA Full time

    Job DescriptionManage the functioning of all departmental employees and facilities (Reception, Guest Service Center, Bell team, Drivers, Concierge, Guest Experience, Night shift – 45 person manning)Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team...

  • Front Office Incharge

    2 weeks ago

    Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    General - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details...

  • Front Office Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ANANTARA Full time

    Job DescriptionManage the functioning of all departmental employees and facilities (Reception, Guest Service Center, Bell team, Drivers, Concierge, Guest Experience, Night shift – 45 person manning)Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team...

  • Front Office Receptionist

    3 weeks ago

    Abu Dhabi, United Arab Emirates Open Home Properties L.L.C Full time

    We are looking to hire an experienced **Real Estate Receptionist in our front office** **Excellent communication skill in English and Arabic** **Duties,** - Answer telephones and transfer to appropriate staff member. - Assist company management - Meet and greet clients and visitors. - Create and modify documents using Microsoft Office. - Perform general...

  • Front Desk Officer

    2 months ago

    Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time

    **Job Category**: Non-Medical **Experience**: 2+ Years **Gender Preference**: Any Hiring experienced **“Front Desk Officer”** with a minimum of 2+ years of experience in a tertiary care hospital. The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking,...

  • Front Desk Officer

    3 days ago

    Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time

    **Job Category**: Non-Medical **Experience**: 2+ Year **Gender Preference**: Any Hiring experienced **“Front Desk Officer”** with a minimum of 2+ years’ experience in a tertiary care hospital. The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking, answering...

  • Front Office Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...

  • Front Office Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...