Front Office Coordinator
7 months ago
**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Coordinate reception work during the shift in an effective manner.
- To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences.
- Relieving Rooms Controller on his/her leaves for Rooms’ controller duties and responsibilities.
- File guest paperwork or documentation.
- Coordinate the billing and all admin related work at FO.
- Handling monthly payroll.
- Placing orders and requisitions.
- Maintain confidentiality of proprietary information, protect company assets.
- Coordinate tasks and works with other departments.
- Centre point of all Coordination with regards to Quality/Training/ Stores/ Purchase/ Human Resource matters relating to all sections of Front Office
- Liaise with all Section Heads with regards to Public holidays/ Lieu Days/Vacation & Monthly Index and ensure correctly updated
- To report any maintenance defects in Front of House area to Engineering Department & follow up.
- Liaise, source quotes and raise requests as needed for CAPEX, internal requisitions, purchase requests, maintain the files and follow up on pending requests and coordinate with Stores sections with regards to weekly Stores requisitions
- To co-ordinate with all the relevant departments and organize uniforms, name badges, computer ID, passwords for new starters, management trainees & ensure that Training Officer schedules their departmental induction plan in a timely manner.
- To schedule interviews, assessment centres, manage the on-boarding of new colleagues and due follow up with People & Culture.
- Prepare the complete details of all Front Office colleagues for appraisal yearly and bi-yearly as requested by Management.
- Support the communication of Goals, Key Performance Indicators and new Company and Social Initiatives to the teams.
- To submit the Overtime Hours on weekly basis to People & Culture.
- To update the ReviewPro score in FO notice board on daily basis.
- To update the OPERA rights sheet on regular basis
- Conduct any other related duty & task requested by Management.
**Qualifications**
- College diploma in hotel management or related field
- Previous experience in Front Office operation.
- Luxury hotel experience is must.
- Good Communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken
**Additional Information**
Relocate to remote area.
-
Front Office Coordinator
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ManpowerGroup Middle East Full timeKey Responsibilities:We are seeking a highly organized and detail-oriented Front Office Coordinator to provide administrative support to our team. The ideal candidate will have a Bachelor's Degree or equivalent and additional certification in Office Management.Requirements:Proven experience as a receptionist or in a similar front office role, preferably in a...
-
Front Office Coordinator
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ManpowerGroup Middle East Full timeKey Responsibilities:As a skilled Receptionist, you will be responsible for providing exceptional customer service and administrative support to our clients. Your duties will include:Managing front office operations, including reception, switchboard, and mail services.Providing administrative support to our team, including data entry, filing, and...
-
Hotel Front Office Supervisor
5 months ago
Abu Dhabi, United Arab Emirates Nehal Hotel (3 Star) Full time**Position**: Front Office Supervisor - **Location**: Nehal Hotel - **Department**: Front Office - **Employment Type**: Full-time **Responsibilities**: - Oversee the front desk operations and ensure exceptional guest service - Supervise and train front desk staff - Handle guest check-ins and check-outs efficiently - Resolve guest complaints and issues in a...
-
Development Coordination Officer
1 month ago
Abu Dhabi, Abu Dhabi, United Arab Emirates UN Development Coordination Office Full timeJob Title: Development Coordination OfficerJoin the UN Development Coordination Office as a Development Coordination Officer and contribute to the achievement of the Sustainable Development Goals (SDGs) in the United Arab Emirates.About the RoleThe Development Coordination Officer will be responsible for planning, facilitating, and consolidating...
-
Front Office Manager
5 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Front Office Director
1 month ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International. As a key member of our front office team, you will be responsible for administering front office functions and supervising staff on a daily basis.Key ResponsibilitiesDirect and work with managers and employees to carry out procedures...
-
Front Office Incharge
5 months ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeGeneral - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details...
-
Front Desk Officer
5 months ago
Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time**Job Category**: Non-Medical **Experience**: 2+ Year **Gender Preference**: Any Hiring experienced **“Front Desk Officer”** with a minimum of 2+ years’ experience in a tertiary care hospital. The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking, answering...
-
Front Desk Officer
4 months ago
Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time**Job Category**: Non-Medical **Experience**: 2+ Years **Gender Preference**: Any Hiring experienced **“Front Desk Officer”** with a minimum of 2+ years of experience in a tertiary care hospital. The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking,...
-
Front Desk Coordinator
1 month ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MAJID AL FUTTAIM Full timeJob SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Majid Al Futtaim. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our facilities, and supporting our senior management team.Key ResponsibilitiesFacilities Management:...
-
Front Office Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full timeJob SummaryAs a Front Office Manager at Marriott International, you will be responsible for administering front office functions and supervising staff on a daily basis. This includes directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. You will also ensure guest and employee...
-
Front Office Host
2 months ago
Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office is responsible to contribute to the smooth and efficient running of the Front Office department within the Rooms Division. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2...
-
Front Office Manager
5 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 23115492 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
-
Assistant Manager
5 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary - The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports to the Assistant Front Office Manager. **Qualifications**: - A true desire to satisfy the needs...
-
Assistant Manager
2 weeks ago
Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Assistant Manager
5 months ago
Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Assistant Front Office Manager in managing the day-to-day operation of...
-
Guest Services Officer
5 months ago
Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division. **Qualifications**: Passionate, action oriented and hardworking personalities with a...
-
Front Office Representative
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a skilled Front Office Representative to join our team at AccorHotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key Responsibilities:Provide warm and welcoming service to guests,...
-
Front Desk Coordinator
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MAJID AL FUTTAIM Full timeJob SummaryThe Front Desk Coordinator will be responsible for maintaining the professional image of Majid Al Futtaim by ensuring the premises are presentable and well-maintained. This includes caring for assets, receiving calls, and greeting customers professionally.Key ResponsibilitiesEnsure the front and back of the offices are presentable and reflect the...
-
Front Office Supervisor
5 months ago
Abu Dhabi, United Arab Emirates Sofitel Abu Dhabi Corniche Full time**Front Office Supervisor** We are looking for our next Front Office superstar to join our team. We are currently recruiting a full-time Front Office Supervisor. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies - Opportunity to develop your talent and grow within your...