Reception/patients Relations Supervisor

5 months ago


Abu Dhabi, United Arab Emirates Ciconia Recovery healthcare investments llc Full time

Counseling Center is currently seeking a highly motivated and skilled individual Arabic speaker to join our team as a Reception/Patient Relations Supervisor. This is a key role that combines administrative tasks with a focus on providing exceptional customer service and fostering positive relationships with our clients. If you are passionate about supporting individuals in their mental health journeys and have a strong background in reception and customer service, we encourage you to apply.

**Responsibilities**:

- Oversee the daily operations of the reception area, ensuring smooth and efficient patient flow.
- Supervise and provide guidance to reception staff, including training, scheduling, and performance management.
- Develop and maintain positive relationships with clients, ensuring their needs are met and concerns or complaints are addressed promptly and professionally.
- Manage appointment scheduling, including coordinating with therapists and other staff to optimize availability and minimize wait times.
- Handle complex or escalated client inquiries or issues, demonstrating empathy and problem-solving skills.
- Maintain accurate and up-to-date client records in our electronic health records system, ensuring confidentiality and compliance with privacy regulations.
- Collaborate with other departments to ensure effective communication and coordination of services.
- Monitor and evaluate reception processes, identifying areas for improvement and implementing enhancements as needed.
- Assist in the development and implementation of customer service policies and procedures.
- Stay updated on industry trends and best practices related to patient relations and customer service.

Qualifications:

- High school diploma or equivalent; additional education or training in customer service or healthcare administration is a plus.
- Proven experience in a receptionist or customer service role, preferably in a healthcare or counseling environment.
- Strong interpersonal and communication skills, with the ability to engage with clients and staff at all levels.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using office productivity software, electronic health records systems, and scheduling software.
- Demonstrated leadership and supervisory abilities.
- Ability to handle challenging or emotional situations with empathy and professionalism.
- Knowledge of privacy regulations and the importance of maintaining client confidentiality.
- Flexibility to adapt to changing priorities and work collaboratively in a team setting.

Pay: Up to AED10,000.00 per month

**Experience**:

- receptionist: 6 years (preferred)
- clinic service: 1 year (required)

**Language**:

- Arabic (preferred)

Ability to Commute:

- Abu Dhabi (required)

Ability to Relocate:

- Abu Dhabi: Relocate before starting work (required)



  • Abu Dhabi, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Guest Relation Supervisor** We are looking for an experienced Guest Relation Supervisor to provide excellent customer service and to promote this idea throughout the organization. The Guest Relation Supervisor main responsibility is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    **Duties and Responsibilities** - Provide friendly, quality client care to the patients. - Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. - Schedule appointments, obtaining all necessary data concerning the patient and owner. - Prepare to receive appointments by retrieving client...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Provide friendly, quality client care to the patients. Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare to receive appointments by retrieving client records, preparing needed forms in advance of...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, United Arab Emirates GEELY Full time

    **Job Purpose**: To contribute to the success of their team and the organization in achieving the vision of the division and Geely by contributing to expanding the customer network. **Key Responsibilities**: - Smooth functioning & organization of the workshop procedures & developing its turnover & profitability. - Making a daily target/actual comparison to...

  • Patient Coordinator

    6 months ago


    Abu Dhabi, United Arab Emirates International Standard Full time

    We are currently seeking a dedicated and experienced **Patient Coordinator** to join our Dental Clinic. The Patient Coordinator plays a crucial role in ensuring the smooth operation of our clinic by providing excellent customer service and administrative support to both patients and staff. **Responsibilities**: - Greet patients warmly and assist them with...


  • Abu Dhabi, United Arab Emirates MC Full time

    Presentable female DOH Licensed GP Dentist to work as a patient coordinator in Medical Center in Abu Dhabi with following tasks: Receive the patient at the reception Make X-Ray - OPG _ CBCT Take Medical History Patient Welcoming and offering Refreshments Patient orientation Follow up patient appointments Data Entry / Reception Patient...


  • Abu Dhabi, United Arab Emirates GEELY Full time

    **Job Purpose**: To contribute to the success of their team and the organization in achieving the vision of the division and Geely by contributing to expanding the customer network. **Key Responsibilities**: - Smooth functioning & organization of the workshop procedures & developing its turnover & profitability. - Making a daily target/actual comparison to...


  • Abu Dhabi, United Arab Emirates GEELY Full time

    **Job Purpose**: To contribute to the success of their team and the organization in achieving the vision of the division and Geely by contributing to expanding the customer network. **Key Responsibilities**: - Smooth functioning & organization of the workshop procedures & developing its turnover & profitability. - Making a daily target/actual comparison to...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, United Arab Emirates AGMC Full time

    **Job Purpose**: To contribute to the success of their team and the organization in achieving the vision of the division and Geely by contributing to expanding the customer network. **Key Responsibilities**: - Smooth functioning & organization of the workshop procedures & developing its turnover & profitability. - Making a daily target/actual comparison to...

  • Patient Coordinator

    6 months ago


    Abu Dhabi, United Arab Emirates Everlast Wellness Medical Center Full time

    **_We are looking for an Arabic-speaking Patient Coordinator to join our team and assist patients with their medical needs while enrolled in our medical facility._** **Requirements**: - Strong English and Arabic verbal and written communication skills to share updates with patients and other medical staff. - Proven work experience as a patient coordinator...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Manages all aspects of individual and corporate customers of NMCRH- KC Manages all new avenues of service provision of the hospital. Monitoring all Front Office Executives in coordination with Front Office Supervisor/Duty Officers Monitoring the call center and ensure proper functioning and continuous improvement in their services in coordination with Call...

  • Uae National

    5 months ago


    Abu Dhabi, United Arab Emirates Clinic in Abu Dhabi Full time

    **Patient Coordinator (Only UAE National )** for a clinic in Abu Dhabi **Duties and Responsibilities** - To oversee the day to day operations of a healthcare program or department. - Perform administrative duties such as coordinating care teams for patients, and acting as a liaison between patients, patient families, and health care professionals. - Assist...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Relations Supervisor - Conrad Abu Dhabi Etihad Towers As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the...


  • Abu Dhabi, United Arab Emirates International Standard Full time

    We are currently seeking a dedicated and experienced **Patient Coordinator - DOH License **to join our Dental Clinic. **Responsibilities**: - Greet patients warmly and assist them with check-in and registration processes - Schedule appointments and manage the clinic's appointment calendar efficiently - Verify patients' insurance coverage and process...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    **Administrative activities** - Assists doctors/nurse in giving care to assigned patients in an effective and organized manner only under their direct supervision - Provides Preparing patient bed in OPD and IP - Assisting nurses in transportation of the patient on a wheel chair and bed - Ensures patient medical file available before and during consultation -...


  • Abu Dhabi, United Arab Emirates Kayan Recruitment Full time

    For a leading hospital in Abu Dhabi required Surgical Patient Coordinator The Surgical Coordinator assumes responsibility for all activities related to the successful completion and follow up of all scheduled and unscheduled surgeries/procedures. - Works in conjunction with the Surgeon, Nursing teams, Pre-Admission Testing Department, OR Schedulers, House...