Patient Relations Officer

2 weeks ago


Abu Dhabi, United Arab Emirates NMC Healthcare Full time

a) Receives and responds to customers and guides them for the process to be followed.
b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
c) Fill the claim form by their name, card number and date of medical service.
d) If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
e) Updates all customers with the required information or status
f) Take appointments for doctors and schedules patients.
g) Processes bills (if assigned) and assists the customers with the relevant information.
h) Collect reports from different departments.
i) Liaisons with the Department of HIM for patient files.
j) Co-ordinate with insurance, billing, admissions and discharge departments.
k) Acts as a link between the physicians and patients.
l) Handles the console and transfers and attends to telephone calls and enquiries.
m) Records all customer feedbacks and updates the supervisor.
n) Maintains a congenial work environment for customer satisfaction.
o) Performs any other jobs assigned by the superior as per exigencies of work.
p) Take appointments for doctors and schedules patients.
q) Participate in Hospital/Medical Center quality program and be member of quality committees if chosen.
r) Exercise good judgment and maintain confidentiality in maintaining ’s critical and sensitive information, records, and reports.
s) Actively participate in the Hospital / Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs.
t) Act as a translator if needed.
u) Perform other duties and tasks assigned by the Head of Department scope of job

a) Receives and responds to customers and guides them for the process to be followed.
b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
c) Fill the claim form by their name, card number and date of medical service.
d) If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
e) Updates all customers with the required information or status
f) Take appointments for doctors and schedules patients.
g) Processes bills (if assigned) and assists the customers with the relevant information.
h) Collect reports from different departments.
i) Liaisons with the Department of HIM for patient files.
j) Co-ordinate with insurance, billing, admissions and discharge departments.
k) Acts as a link between the physicians and patients.
l) Handles the console and transfers and attends to telephone calls and enquiries.
m) Records all customer feedbacks and updates the supervisor.
n) Maintains a congenial work environment for customer satisfaction.
o) Performs any other jobs assigned by the superior as per exigencies of work.
p) Take appointments for doctors and schedules patients.
q) Participate in Hospital/Medical Center quality program and be member of quality committees if chosen.
r) Exercise good judgment and maintain confidentiality in maintaining ’s critical and sensitive information, records, and reports.
s) Actively participate in the Hospital / Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs.
t) Act as a translator if needed.
u) Perform other duties and tasks assigned by the Head of Department scope of job

High school certificate
At least 2 years experience
- English (Compulsory)
- Arabic (Optional)
- Effective Communication, people management, crisis handling, prompt decision maker, enterprising, data entry



  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    **Duties and Responsibilities** - Provide friendly, quality client care to the patients. - Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. - Schedule appointments, obtaining all necessary data concerning the patient and owner. - Prepare to receive appointments by retrieving client...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Hospital Full time

    About the RoleWe are seeking a highly skilled Patient Relations Officer Call Center to join our team at NMC Hospital. As a key member of our customer service team, you will be responsible for maintaining accurate records of installation, repair, and equipment replacements.Key Responsibilities:Identify and assess telecommunication needs to ensure seamless...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Cinemacity Full time

    Job SummaryCinemacity is seeking a highly skilled and detail-oriented Guest Relations Officer to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients and visitors.Key ResponsibilitiesGreeting and Scheduling: Greet patients and visitors in person or over the phone, schedule...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Provide friendly, quality client care to the patients. Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare to receive appointments by retrieving client records, preparing needed forms in advance of...


  • Abu Dhabi, United Arab Emirates Ciconia Recovery healthcare investments llc Full time

    Counseling Center is currently seeking a highly motivated and skilled individual Arabic speaker to join our team as a Reception/Patient Relations Supervisor. This is a key role that combines administrative tasks with a focus on providing exceptional customer service and fostering positive relationships with our clients. If you are passionate about supporting...


  • Abu Dhabi, United Arab Emirates Cinemacity Full time

    Zentech Consulting is hiring a Part Time Medical Receptionist / Medical Assistant in Venice, ;SCHEDULE:Monday, Tuesday, and Thursday 8am-4:30pmGreeting patients and visitors in person or on the telephone, scheduling appointments, and maintaining records and Keeps patient appointments on schedule by notifying providers of patient s arrivalEnsures...


  • Abu Dhabi, United Arab Emirates Cinemacity Full time

    Zentech Consulting ishiring a Part Time Medical Receptionist / Medical Assistant inVenice,;SCHEDULE:Monday,Tuesday, and Thursday8am-4:30pmGreetingpatients and visitors in person or on the telephone, schedulingappointments, and maintaining records andKeepspatient appointments on schedule by notifying providers of patientsarrivalEnsuresavailability of...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...


  • Abu Dhabi, United Arab Emirates NMC Hospital Full time

    Job Descriptiona) Receives and responds to customers and guides them for the process to be followed.b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.c) Fill the claim form by their name, card number and date of medical service.d) ...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    CLINICAL PRACTICE: a) Assisting medical staff and taking responsibility for all of a patient’s basic needs. b) Healthcare Assistant (HCA) works under the guidance of a qualified healthcare professional, usually a registered nurse, and assists with basic duties that are in line with the hospitals policies and procedures. c) Performs a range of duties as...

  • Patient Administrator

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Mediclinic International Full time

    Main Purpose of JobTo enhance the overall quality of patient care by efficiently performing all aspects of the patient administrator role.Key ResponsibilitiesTo effectively and efficiently manage the patient appointment scheduling and registration process.To effectively and efficiently manage the medical insurance process and other related tasks.Effectively...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Manages all aspects of individual and corporate customers of NMCRH- KC Manages all new avenues of service provision of the hospital. Monitoring all Front Office Executives in coordination with Front Office Supervisor/Duty Officers Monitoring the call center and ensure proper functioning and continuous improvement in their services in coordination with Call...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mediclinic Middle East Management Services FZ LLC Full time

    Main Purpose of JobTo enhance the overall quality of patient care by efficiently executing all aspects of the patient administrator role.Key ResponsibilitiesTo effectively and efficiently manage the patient appointment scheduling and registration process.To effectively and efficiently manage the medical insurance process and other related tasks.Effectively...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mediclinic Middle East Management Services FZ LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Patient Care Coordinator to join our team at Mediclinic Middle East Management Services FZ LLC. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesCoordinate patient scheduling...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Medi Clinic Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at Mediclinic Airport Road Hospital in Abu Dhabi, United Arab Emirates. As a Patient Administrator, you will play a critical role in improving the overall quality of patient care by efficiently managing patient appointment scheduling, registration, and...


  • Abu Dhabi, United Arab Emirates Kayan Recruitment Full time

    For a leading hospital in Abu Dhabi required Surgical Patient Coordinator The Surgical Coordinator assumes responsibility for all activities related to the successful completion and follow up of all scheduled and unscheduled surgeries/procedures. - Works in conjunction with the Surgeon, Nursing teams, Pre-Admission Testing Department, OR Schedulers, House...

  • Patient Coordinator

    3 months ago


    Abu Dhabi, United Arab Emirates Florence Home Healthcare Center Full time

    **Job Summary**: We are seeking a patient relationship officer to join our office in al ain with home care experience to join us immediately **Experience**: - Minimum of 2-3 years of experience, preferably in a homecare or community health setting. Pay: AED1.00 per month **Education**: - Bachelor's (required) **Experience**: - Nursing: 1 year...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Ltd Full time

    Full job descriptionMain ResponsibilitiesActs as a patient advocate.Supports and contributes to the achievement of the optimum delivery of quality services to patients and familymembers.Conducts daily rounds on patients and family members to assess customer satisfaction and ensure optimal patientexperience. Updates line manager regularly of the findings from...