Patient Happiness Executive

7 months ago


Abu Dhabi, United Arab Emirates NMC Healthcare Full time

**Administrative activities**
- Assists doctors/nurse in giving care to assigned patients in an effective and organized manner only under their direct supervision
- Provides Preparing patient bed in OPD and IP
- Assisting nurses in transportation of the patient on a wheel chair and bed
- Ensures patient medical file available before and during consultation
- Assist physician/nurse in checking approval for patient services and documentation of OPD insurance procedures
- Maintains Confidentiality of patient record.
- Inform unit-nursing staff of pending admission and assist patient with admission procedure
- Reports Nursing In charge/ Charge Nurse and ensures patient care issues are correctly and quickly reported
- Assist in inpatient areas as directed by Unit Nursing Supervisor
- Attend and participates in Ward/Unit meetings.
- Participates in performance improvement activities along with nursing department
- Demonstrate awareness of fire safety, patient safety, infection control and the other necessary precautions as per hospital policy and participates in JCI activities
- Provides excellent customer service to patients and families.
- Demonstrates correct infection control practices
- Responsible for attending mandatory trainings as specified by the Organization.
- Assists colleagues, Supervisors, shift leaders or team members when not busy.
- Assisting patients with their belongings when discharged.
- Escorts patients to their vehicle by wheelchair or walking when discharged from the Hospital
- Follows the reporting mechanisms / chain of command in the department ensuring all issues are accurately and promptly reported.
- Completes required annual competencies
- Demonstrates an economical approach to the utilization of supplies while assisting the Charge nurse to maintain an appropriate ward stock.
- Demonstrates strict adherence to all hospital policies and procedures
Demonstrates knowledge and participates in fire safety, patient safety, infection control and the other necessary precautionary measures as per hospital policy.

**Administrative activities**
- Assists doctors/nurse in giving care to assigned patients in an effective and organized manner only under their direct supervision
- Provides Preparing patient bed in OPD and IP
- Assisting nurses in transportation of the patient on a wheel chair and bed
- Ensures patient medical file available before and during consultation
- Assist physician/nurse in checking approval for patient services and documentation of OPD insurance procedures
- Maintains Confidentiality of patient record.
- Inform unit-nursing staff of pending admission and assist patient with admission procedure
- Reports Nursing In charge/ Charge Nurse and ensures patient care issues are correctly and quickly reported
- Assist in inpatient areas as directed by Unit Nursing Supervisor
- Attend and participates in Ward/Unit meetings.
- Participates in performance improvement activities along with nursing department
- Demonstrate awareness of fire safety, patient safety, infection control and the other necessary precautions as per hospital policy and participates in JCI activities
- Provides excellent customer service to patients and families.
- Demonstrates correct infection control practices
- Responsible for attending mandatory trainings as specified by the Organization.
- Assists colleagues, Supervisors, shift leaders or team members when not busy.
- Assisting patients with their belongings when discharged.
- Escorts patients to their vehicle by wheelchair or walking when discharged from the Hospital
- Follows the reporting mechanisms / chain of command in the department ensuring all issues are accurately and promptly reported.
- Completes required annual competencies
- Demonstrates an economical approach to the utilization of supplies while assisting the Charge nurse to maintain an appropriate ward stock.
- Demonstrates strict adherence to all hospital policies and procedures
Demonstrates knowledge and participates in fire safety, patient safety, infection control and the other necessary precautionary measures as per hospital policy.
- Ability to work flexible shifts.
- Good command of oral and written English. Spoken Arabic advantageous.
- Possess a “can do” attitude and a flexible approach.
- Ability to multi task within the team and possess good interpersonal communication skills.
- Ability to work autonomously with mínimal supervision and in a team
- Demonstrates knowledge and practice of confidentiality policy.
- Demonstrate motivation to work in a health care environment.
- Must possess the ability to follow directions with and without supervision.
- Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.



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