Patient Relations Officer/ Call Center

a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...

**Key Responsibilities** - Manage day-to-day operations of the call center to ensure efficient handling of patient inquiries, appointments, and complaints. - Supervise, coach, and mentor call center agents to meet performance and service goals. - Develop and implement policies and procedures to enhance patient experience and ensure compliance with medical...

Job Title: Receptionist and Call Centre Location: Abu Dhabi, United Arab Emirates Job Summary: Key Responsibilities: - Greet and assist patients as they arrive at the medical center. - Answer and manage incoming calls, schedule appointments, and provide information to patients. - Maintain accurate patient records and ensure confidentiality. - Coordinate...

a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...

a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...

**Key Responsibilities**: - **Patient Interaction**: - Answer incoming calls from patients, providing information about services, medical procedures, and clinic policies. - Assist with scheduling, rescheduling, or canceling patient appointments. - Manage patient inquiries regarding doctor availability, clinic hours, insurance details, and general...

We are looking for a skilled **Call center manager**to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional....

We are urgently looking for Reception/Call Center Agent who would mainly deal with the clinical operation that focuses on patient’s transactions that would cover clerical and cashiering tasks as well. This would include the clinical process from plotting an appointment to providing invoices as they finish the treatment. - At least 1-2 years reception and...

Job Title: Call Center Representative Job Summary: Key Responsibilities: - Appointment Scheduling: - Answer inbound calls and respond to inquiries for medical, dental, and dermatological services. - Schedule, modify, and confirm patient appointments using the clinic’s scheduling system. - Patient Inquiries: - Provide detailed information about clinic...

We are urgently looking for Reception/Call Center Agent who would mainly deal with the clinical operation that focuses on patient’s transactions that would cover clerical and cashiering tasks as well. This would include the clinical process from plotting an appointment to providing invoices as they finish the treatment. - At least 1-2 years reception and...

Our company is currently in need of an experienced **RECEPTION AND CALL CENTER EXECUTIVE** **Job Summary**: The required Reception/Call Center Executive would mainly deal with the clinical operation that focuses on patients' transactions that would cover clerical and cashiering tasks as well. This would include the clinical process from plotting an...

Job Description: Key Responsibilities: Handle incoming calls, schedule appointments, and provide accurate information to patients and visitors. Respond to customer inquiries and resolve any issues or concerns promptly and professionally. Coordinate with medical staff to ensure seamless communication and appointment scheduling. Maintain patient records and...

a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...

Position: Call Center Agent and Receptionist Location: Amrita Medical Center, UAE Arab nationality with experience in the medical field and prior work in medical centers within the UAE. **Responsibilities**: - Answering and directing incoming calls professionally and efficiently - Greeting and assisting patients and visitors at the reception - Scheduling...

**Duties and Responsibilities** - Provide friendly, quality client care to the patients. - Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. - Schedule appointments, obtaining all necessary data concerning the patient and owner. - Prepare to receive appointments by retrieving client...

**Call Center Executive** - Strong time management and organizational skills - Ability to speak multiple languages, especially those common among callers. English and Arabic is mandatory - A patient and empathetic attitude - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different...

**Call Center Executive** - Strong time management and organizational skills - Ability to speak multiple languages, especially those common among callers - A patient and empathetic attitude - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Able to use company software...

REQUIRED ARABIC FEMALE CALL CENTER HAS MINIMUM 2 YEARS EXPERIENCE IN HEALTHCARE INSIDE UAE. - High school degree or equivalent - Experience working in a call center or customer-support role - Strong active-listening and verbal-communication skills - Proficiency in problem-solving - Ability to multitask and manage time effectively **Preferred skills and...

a) Receives and responds to customers and guides them for the process to be followed. b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. c) Fill the claim form by their name, card number and date of medical service. d) If old patient, asks for...

Provide friendly, quality client care to the patients. - Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner. - Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and...