Aftersales Service Reception Supervisor
3 months ago
**Job Purpose**:
To contribute to the success of their team and the organization in achieving the vision of the division and Geely by contributing to expanding the customer network.
**Key Responsibilities**:
- Smooth functioning & organization of the workshop procedures & developing its turnover & profitability.
- Making a daily target/actual comparison to check turnover.
- Maximum utilization of workshop capacity, manpower and repair quality.
- Apprentice training & coordinating on-job training with the training manager.
- Ensure proper communication between service reception staff & workshop through the
- right details.
- Preventing accidents in the workshop.
- Ensuring the work quality based on QMA guidelines for repair quality.
- Following the QMA and GEELY procedures & guidelines.
- Working flexible hours depending on the workload.
- Ensuring that all work descriptions and checking are completed correctly on the rear of the jobcard before vehicle testing.
- Handling customer complaints and ensuring corrective action has been taken.
- Focus on quality of customer service & regular follow-up.
- Communicate professionally with customers at all times before, during & after the sale.
- Drive the department’s business through superior customer service and providing updated product information.
- Communicate and meet with customers regularly with regard to promoting GEELY Brand.
- Develop and maintain customers relations and ensure customer business growth.
- Conduct team leader meetings (at least once a week) including attendance sheets & points discussed.
- Maintain the highest levels of GEELY product knowledge & competitive products, personal development& integrity, quality standards and business ethics.
- Takes the initiative, and suggests and develops plans to maximize utilization and increase productivity and efficiency.
- Minimum 2-3 years work experience as a Workshop Supervisor with Multi-brands or a Dealership.
- Strong leadership and communication skills
- Sound Technical knowledge of Workshop operations
- A valid UAE driving license will be an added advantage
**Job Types**: Full-time, Permanent
Pay: AED10,000.00 - AED12,000.00 per month
Application Question(s):
- Do you have experience using CDK Autoline?
- Were you managing the customer service aspect of the workshop?
**Experience**:
- Reception Manager in Aftersales: 1 year (preferred)
**Location**:
- Abu Dhabi (preferred)
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