Customer Service Representative
2 weeks ago
**Responsibilities**:General Customer Service:
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Provide accurate information about company services, policies, and property-related inquiries.
- Maintain updated records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Conduct feedback surveys and suggest service improvements based on customer insights.
**Maintenance Support**:
- Act as the primary point of contact for maintenance-related inquiries and issues.
- Receive, log, and prioritize maintenance requests from tenants or owners.
- Coordinate with maintenance teams and external contractors to ensure timely repairs.
- Follow up with clients to confirm issue resolution and satisfaction.
- Prepare and share regular updates on the status of maintenance work.
- Document maintenance requests, solutions provided, and associated costs.
- Proactively identify recurring maintenance issues and suggest preventive measures.
- Assist in creating maintenance schedules for properties managed by the company.
- Communicate effectively with technical teams to understand timelines and challenges.
**Job Types**: Full-time, Permanent
Pay: AED2,000.00 - AED3,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Executive: 1 year (preferred)
**Language**:
- English and Arabic (preferred)
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