Customer Support Representative

2 months ago


Sharjah, United Arab Emirates NAMISHER TECHNOLOGIES L.L.C - SHJ. BR 1 Full time

As a Customer Representative, you will be the primary point of contact for customers, providing assistance, guidance, and resolving inquiries related to banking products and services. You will play a crucial role in

maintaining positive customer relationships and ensuring exceptional service delivery in both English.

**Preferably Asians**

Roles and Responsibilities:

- Communicate effectively with customers fluently in English
- Provide courteous and professional assistance for inquiries, transactions, and account maintenance.
- Investigate and address customer complaints, disputes, and issues promptly.
- Strive for quick and effective resolution while adhering to bank policies and regulatory guidelines.
- Stay informed about the bank's products, services, policies, and procedures.
- Maintain confidentiality of customer information and ensure compliance with AML and KYC regulations.
- Utilize the bank's CRM system to document and track customer information.
- Prepare necessary documentation for account transactions, and other banking services.
- Escalate concerns as needed and contribute to the overall success of the banking team.
- Engage with key stakeholders, including executives, clients, and industry influencers, to build and maintain strong relationships.
- Manage end-to-end implementation projects related to Core Banking, ensuring adherence to project timelines, budgets, and client requirements.
- Establishing and maintaining a good relationship with new and existing customers and bank communities.

Qualifications:

- Fluent in both English and Hindi with excellent verbal and written communication skills.
- Good knowledge of relevant computer system (e.g. CRM software) and telephone systems
- Strong interpersonal skills, problem-solving abilities, and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
- Proven experience in customer service, sales, or a related leadership role in the payment service and banking industry.
- Strong understanding of payment technologies, banking operations, and financial services.
- Demonstrated success in negotiating and closing high-value deals and partnerships.
- Excellent leadership and team management skills.
- Good understanding of Digital business & payment solutions and products and business
- 2+ years of related experience in the industry (Banking Services Partners) - related role such as technical support, product management or product development type roles with exposure to marketing.

Mandatory Background:
2+ years of work experience in customer support

Pay: AED2,500.00 - AED3,000.00 per month

Application Deadline: 22/09/2024



  • Sharjah, United Arab Emirates Creative Closets Trading Full time

    We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers...

  • Customer Support

    5 months ago


    Sharjah, United Arab Emirates alsaad home Full time

    _ **Responsibilities list**:_ - Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right...


  • Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Job brief** We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...


  • Sharjah, United Arab Emirates Building Materials Trading LLC Full time

    Requirements: Education: Minimum Graduate Age: 20-35 years Excel, Word & Power Point good knowledge is mandatory. Languages: Arabic Native, English & Hindi / Urdu, Bilingual **Experience**: Customer Support or Customer Service Experience is must. Good telephone manners. Good communication skills. Solving all administrative tasks. Interaction with the...


  • Sharjah, Sharjah, United Arab Emirates Spark LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Spark LLC. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide...


  • Sharjah, Sharjah, United Arab Emirates Spark LLC Full time

    We're looking for a skilled Customer Service Representative who can manage customer inquiries and concerns with ease. As a Front Desk Support Specialist, you'll be responsible for processing orders, modifications, and escalating complaints across various communication channels. Our ideal candidate will possess excellent communication skills, be able to adapt...


  • Sharjah, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location**: Sharjah **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the role** These are...


  • Sharjah, United Arab Emirates Al Jeel Al Thahabi Auto Maint Workshop Full time

    **Job Title: Customer Service Representative and Billing Coordinator** **Responsibilities**: - Generate accurate invoices and customized quotations promptly. - Communicate with customers via various channels, addressing inquiries and scheduling appointments. - Maintain organized customer files and job cards, uploading them onto the garage management software...


  • Sharjah, Sharjah, United Arab Emirates STAR SERVICES LLC Full time

    Job SummaryAt STAR SERVICES LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key ResponsibilitiesCustomer Service: Respond to...


  • Sharjah, Sharjah, United Arab Emirates crystal Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Crystal. This role requires fluency in both English and Arabic, as well as strong communication skills in both languages.Key Responsibilities:Effective communication with customers in English and Arabic.Proficiency in writing and reading in both...


  • Sharjah, Sharjah, United Arab Emirates Inspire Gulf Recruitment Solutions sharjah Full time

    Key Responsibilities:Handling a high volume of customer calls and providing timely resolutions.Maintaining a high level of service quality and ensuring customer satisfaction.Utilizing effective listening skills to understand customer needs and concerns.Responding promptly to customer inquiries and providing solutions.Remaining calm and professional when...


  • Sharjah, United Arab Emirates Technolojbd Consulting Full time

    As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your role is crucial in ensuring their inquiries are addressed, concerns are resolved, and overall satisfaction is achieved. This position requires excellent communication skills, problem-solving abilities, and a commitment to delivering top-notch...


  • Sharjah, United Arab Emirates Gravity Group Full time

    The Customer Service Representative is responsible for providing and driving excellent service, as well as ensuring client service level agreements and satisfaction are met and exceeded in alignment with the organization’s vision. **Responsibilities**: **Order Management** - Perform daily order-taking tasks, including processing, invoicing, delivery, and...


  • Sharjah, United Arab Emirates Gravity Group Ind LLC Full time

    The Customer Service Representative is responsible for providing and driving excellent service, as well as ensuring client service level agreements and satisfaction are met and exceeded in alignment with the organization’s vision. **Responsibilities**: **Order Management** - Perform daily order-taking tasks, including processing, invoicing, delivery, and...


  • Sharjah, Sharjah, United Arab Emirates MARRIOTT International Full time

    Key Responsibilities:As a Customer Service Representative at Marriott International, you will be responsible for delivering exceptional guest experiences. This includes processing operational needs, addressing guest requests, and completing reports. You will also be empowered to move about your space and take the initiative to deliver a wide range of...


  • Sharjah, United Arab Emirates NABEEL PERFUMES Full time

    Reviewing all posts and comments shared by customers on (Instagram, Facebook) social media, liking posts and providing positive compliments to customers, or answering any questions. - Allocating GWP on orders, as well as received and sharing invoices and payment links. - Any enquires that cannot be answered, can be passed onto the respective person in...


  • Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    Job Summary:Damas Medical Center seeks a skilled Customer Service Representative to provide exceptional support to our patients and their families. As a key member of our team, you will be responsible for maintaining a positive and professional attitude, responding promptly to customer inquiries, and communicating effectively through various channels.Key...


  • Sharjah, United Arab Emirates Crystal Trading Est Full time

    Crystal Company is seeking a Customer Service Representative who is fluent in both English and Arabic. **Requirements**: - Fluency in both English and Arabic, spoken and written. - Strong communication skills in both languages. - Ability to effectively communicate with customers in English and Arabic. - Proficiency in writing and reading in both English...


  • Sharjah, United Arab Emirates al qaryah auction Full time

    Immediate Joiners Only ---------------------- - Field: Automotive Sectors Location: Sharjah Experience: 1-2 Years Exp in field/Working in automotive industry Responsibilities : A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many...


  • Sharjah, Sharjah, United Arab Emirates Sure Global Technology Full time

    Job SummaryAt Sure Global Technology, we are seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our front desk, you will be responsible for creating a welcoming environment for our guests, answering phone calls, directing visitors, and taking messages for employees. Your excellent communication skills...