Customer Support Representative
2 months ago
As a Customer Representative, you will be the primary point of contact for customers, providing assistance, guidance, and resolving inquiries related to banking products and services. You will play a crucial role in
maintaining positive customer relationships and ensuring exceptional service delivery in both English.
**Preferably Asians**
Roles and Responsibilities:
- Communicate effectively with customers fluently in English
- Provide courteous and professional assistance for inquiries, transactions, and account maintenance.
- Investigate and address customer complaints, disputes, and issues promptly.
- Strive for quick and effective resolution while adhering to bank policies and regulatory guidelines.
- Stay informed about the bank's products, services, policies, and procedures.
- Maintain confidentiality of customer information and ensure compliance with AML and KYC regulations.
- Utilize the bank's CRM system to document and track customer information.
- Prepare necessary documentation for account transactions, and other banking services.
- Escalate concerns as needed and contribute to the overall success of the banking team.
- Engage with key stakeholders, including executives, clients, and industry influencers, to build and maintain strong relationships.
- Manage end-to-end implementation projects related to Core Banking, ensuring adherence to project timelines, budgets, and client requirements.
- Establishing and maintaining a good relationship with new and existing customers and bank communities.
Qualifications:
- Fluent in both English and Hindi with excellent verbal and written communication skills.
- Good knowledge of relevant computer system (e.g. CRM software) and telephone systems
- Strong interpersonal skills, problem-solving abilities, and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
- Proven experience in customer service, sales, or a related leadership role in the payment service and banking industry.
- Strong understanding of payment technologies, banking operations, and financial services.
- Demonstrated success in negotiating and closing high-value deals and partnerships.
- Excellent leadership and team management skills.
- Good understanding of Digital business & payment solutions and products and business
- 2+ years of related experience in the industry (Banking Services Partners) - related role such as technical support, product management or product development type roles with exposure to marketing.
Mandatory Background:
2+ years of work experience in customer support
Pay: AED2,500.00 - AED3,000.00 per month
Application Deadline: 22/09/2024
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