Customer Service Representative

8 months ago


Sharjah, United Arab Emirates Technolojbd Consulting Full time

As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your role is crucial in ensuring their inquiries are addressed, concerns are resolved, and overall satisfaction is achieved. This position requires excellent communication skills, problem-solving abilities, and a commitment to delivering top-notch service.

**Key Responsibilities**:

- Provide courteous and timely assistance to customers, addressing inquiries, resolving issues, and guiding them through product/service-related processes.
- Demonstrate product knowledge and expertise to effectively assist customers in making informed decisions.
- Document and manage customer interactions in a CRM system, ensuring accurate and thorough record-keeping.
- Collaborate with other departments, such as sales, technical support, and operations, to facilitate the resolution of customer issues.
- Proactively identify and escalate priority issues to appropriate channels for timely resolution.
- Continuously update and enhance knowledge of products/services and stay informed about company policies and procedures.
- Strive to meet and exceed customer satisfaction goals and performance metrics.
- Contribute to the improvement of customer service processes and procedures.

**Qualifications**:

- High school diploma or equivalent.
- Proven experience in a customer service role or similar position.
- Excellent communication skills, both verbal and written.
- Active listening skills and empathy to understand and address customer needs effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with CRM systems and customer support software.

**About Us**:
Technolojbd Consulting, we are a distinctive and versatile consulting firm specializing in Executive Search Placement, Outsource Staff Management, and Training. With years of experience in the industry, our team of experts is dedicated to providing exceptional services to clients across various sectors.



  • Sharjah, United Arab Emirates Creative Closets Trading Full time

    We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers...


  • Sharjah, United Arab Emirates Gaelan Medical Care One Day Surgery Hospital Full time

    **The customer care representative is responsible for providing customer service and support to healthcare customers. The representative will be responsible for responding to customer inquiries, providing information about products and services, and resolving customer issues.** - Answer incoming calls from customers - Assist customers with requests for...


  • Sharjah, United Arab Emirates Mobisoft Telesolutions Full time

    Positions: Customer Service Representative - Mandarin Customer Support Representative - Mandarin Back Office Representative - Mandarin Relevant Experience in Banking/ Finance/ Forex Sales is an advantage for this role! **Must be able to speak, read and write Mandarin (Chinese Language)** If you are interested please send your resume in WhatsApp to...


  • Sharjah, United Arab Emirates Gaelan Medical Care One-Day Surgery Hospital Full time

    **The customer care representative is responsible for providing customer service and support to healthcare customers. The representative will be responsible for responding to customer inquiries, providing information about products and services, and resolving customer issues.** - Answer incoming calls from customers - Assist customers with requests for...


  • Sharjah, United Arab Emirates Erick Trading Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Sharjah, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location**: Sharjah **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the role** These are...


  • Sharjah, United Arab Emirates CLEAN WELL PEST CONTROL Full time

    Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. making/arranging schedule. **Salary**:...


  • Sharjah, United Arab Emirates Crystal Trading Est Full time

    Crystal Company is seeking a Customer Service Representative who is fluent in both English and Arabic. **Requirements**: - Fluency in both English and Arabic, spoken and written. - Strong communication skills in both languages. - Ability to effectively communicate with customers in English and Arabic. - Proficiency in writing and reading in both English...


  • Sharjah, United Arab Emirates al qaryah auction Full time

    Immediate Joiners Only ---------------------- - Field: Automotive Sectors Location: Sharjah Experience: 1-2 Years Exp in field/Working in automotive industry Responsibilities : A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many...


  • Sharjah, United Arab Emirates NABEEL PERFUMES Full time

    Reviewing all posts and comments shared by customers on (Instagram, Facebook) social media, liking posts and providing positive compliments to customers, or answering any questions. - Allocating GWP on orders, as well as received and sharing invoices and payment links. - Any enquires that cannot be answered, can be passed onto the respective person in...


  • Sharjah, United Arab Emirates Al Jeel Al Thahabi Auto Maint Workshop Full time

    **Job Title: Customer Service Representative and Billing Coordinator** **Responsibilities**: - Generate accurate invoices and customized quotations promptly. - Communicate with customers via various channels, addressing inquiries and scheduling appointments. - Maintain organized customer files and job cards, uploading them onto the garage management software...


  • Sharjah, United Arab Emirates Gravity Group Ind LLC Full time

    The Customer Service Representative is responsible for providing and driving excellent service, as well as ensuring client service level agreements and satisfaction are met and exceeded in alignment with the organization’s vision. **Responsibilities**: **Order Management** - Perform daily order-taking tasks, including processing, invoicing, delivery, and...


  • Sharjah, United Arab Emirates Gravity Group Full time

    The Customer Service Representative is responsible for providing and driving excellent service, as well as ensuring client service level agreements and satisfaction are met and exceeded in alignment with the organization’s vision. **Responsibilities**: **Order Management** - Perform daily order-taking tasks, including processing, invoicing, delivery, and...


  • Sharjah, United Arab Emirates Al Sayara AlAlmania Auto Maintenance Center Full time

    Kindly Read before Applying We are looking for someone who can work in our one of garages Located in **Industrial Area 5, Sharjah** And **its 10 Hours Job** Timimg: - **9 Am - 1 pm (1pm-4pm break) 4 pm - 9pm** **6 days working - friday off** No Accommodation or Transportation provided Call Center Representative takes calls from customers answering...

  • Customer Service

    7 days ago


    Sharjah, United Arab Emirates NAJMAT ISLAMABAD Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...

  • Customer Service

    5 days ago


    Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service

    7 months ago


    Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Job brief** We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...


  • Sharjah, United Arab Emirates TFE Full time

    Customer Service Representative (UAE Nationality) with experience minimum two years of experience in UAE Pay: AED5,500.00 - AED6,000.00 per month **Experience**: - customer service: 1 year (preferred)


  • Sharjah, United Arab Emirates TFE Full time

    Customer Service Representative (Arabic Speaker) with minimum two years of experience in UAE. **Salary**: AED5,000.00 - AED6,000.00 per month Ability to commute/relocate: - Sharjah: Reliably commute or planning to relocate before starting work (required) **Experience**: - customer service: 1 year (preferred)


  • Sharjah, United Arab Emirates Al Shifa Al Khaleeji Medical Center Full time

    A reputed clinic located in Sharjah, industrial area is looking for customer service representative having fluency in Hindi and clinic experience in UAE (North Indians preferred) - Greet and attend to patients in person and over the phone. - Professionally assist doctors, staff, visitors, and patients. - knowledge in Health insurance - Answer all phone calls...