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Customer Support

6 months ago

Sharjah, United Arab Emirates alsaad home Full time

_ **Responsibilities list**:_
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative.
- fluent in **English and Arabic.**:

- Ability to multi-task, prioritize, and manage time effectively.

**Salary**: AED2,500.00 - AED2,800.00 per month

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Sharjah (required)