Customer Service Representative
3 weeks ago
Job Summary:
Damas Medical Center seeks a skilled Customer Service Representative to provide exceptional support to our patients and their families. As a key member of our team, you will be responsible for maintaining a positive and professional attitude, responding promptly to customer inquiries, and communicating effectively through various channels.
Key Responsibilities:
- Maintain a positive and empathetic attitude towards customers at all times.
- Respond promptly to customer inquiries and provide accurate information.
- Communicate effectively with customers through various channels.
- Acknowledge and resolve customer complaints in a timely manner.
- Stay up-to-date on our products and services to provide informed answers to customer questions.
- Identify and meet customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate and complete information by using the right tools and procedures.
- Handle customer complaints, provide solutions, and follow up to ensure resolution.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Ability to maintain confidentiality and handle sensitive information.
- Basic computer skills and familiarity with customer relationship management software.
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