After Sales Manager

2 months ago


Dubai, United Arab Emirates INOI Global HQ Full time

**About INOI**

INOI is a European electronics brand specializing in the development and production of modern mobile devices, including smartphones, tablets, and feature phones. We combine advanced technology with stylish design and offer products in the affordable and mid-range segments, ensuring high quality at a reasonable price. With 30 years of market experience, we provide comprehensive support to our distributors and customers.

**Position Summary**:

- Oversee the after-sales service operations to ensure a high level of customer satisfaction and efficient resolution of customer issues.
- Manage warranty claims, repairs, and returns while coordinating with service centers and logistics partners.
- Collaborate closely with manufacturers and suppliers, particularly in China, to ensure seamless after-sales support.
- Develop and implement processes and strategies for continuous improvement in after-sales service quality and operational efficiency.
- Lead a team of customer service representatives and after-sales support staff, providing guidance and performance monitoring.
- Analyze after-sales data and metrics to identify trends and opportunities for improvement in customer service.
- Ensure compliance with company policies, warranties, and legal requirements related to product returns and repairs.
- Provide regular reports and feedback to the Product Team regarding common product issues, customer feedback, and potential product improvements.
- Liaise with the product development and quality assurance teams to address recurring issues and improve product reliability.
- Maintain strong relationships with distributors, retailers, and other key partners to ensure after-sales service excellence.
- Stay updated with the latest industry trends, best practices, and technological advancements in after-sales service.

**Job Requirements**:

- **Education**: Bachelor’s or Master’s degree in a related field.
- **Experience**: 5 - 7 years or more of relevant experience, particularly in after-sales management within the consumer electronics or mobile phone industry.
- **Industry Expertise**:

- Strong understanding of consumer electronics, with a particular focus on customer service processes, repair logistics, and warranty management.
- Familiarity with the UAE market is a plus.
- **Language Skills**: Proficiency in Chinese or significant experience working with Chinese manufacturers and suppliers.

**Key Skills**:

- Excellent communication and negotiation skills to manage relationships with internal teams, customers, and external partners.
- Ability to analyze data and metrics to make informed decisions and drive process improvements.
- Proven ability to lead and manage teams, with a focus on performance improvement and service excellence.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your salary expectation?
- How soon can you start?

**Experience**:

- after-sales management: 5 years (required)
- consumer electronics or mobile phone industry: 5 years (required)

**Language**:

- Chinese (preferred)

Application Deadline: 22/11/2024



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