After Sales Manager
4 days ago
Stone Tree is an amazing team of 120+ specialists with a crazy love for challenges. We provide full cycle of work with property on the United Arab Emirates markets:
- _Five PM Real Estate -_ select and buy highly profitable real estate in Dubai;
- _Stone Tree Vacation Homes _- rent properties and provide property management services to owners and investors;
- _ST Technical Service _- care for all the processes appearing during the process of working with the apartment.
Currently we are looking for **Aftersales manager **to join our team
**Job description**:
- Train, motivate, and lead after sales teams to achieve set objectives and targets
- Maintain contact with clients to obtain customer feedback regarding product/service quality
- Assist clients in resolving issues and complaints concerning purchased products or services
- Build and establish good work relationship with clients to facilitate increased patronage and revenue
- Monitor contract details to notify clients of pending expiration and help process renewal
- Supervise the operations of after sales teams to ensure set targets are met
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
- Develop and optimize support and service processes, tools, and systems
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Provide periodic reports to management on all after sales activities
**Qualifications**
- aftersales or customer care experience (at least 2 years)
- Great communication and problem solving skills
- Leadership Skills: They are able to coordinate and organize the activities of after sales teams to ensure client satisfaction and improved sales
- **Russian/English languages are mandatory**
**Experience**:
- Aftersales or customer care: 1 year (required)
**Language**:
- Russian (required)
- English (required)
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