Client Success Executive

7 months ago


Dubai, United Arab Emirates Rewardz Full time

You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.

**Your responsibilities will include,**
- Support overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, high levels of customer satisfaction
- Liaise with different internal stakeholders - Sales, Partnerships, Operations and Development teams to ensure an exceptional client delivery experience
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes
- Analyse and prepare reports for client reporting and internal management review
- Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities
- Prepare activation collaterals for a smooth client implementation such as user
- guides, eDMs etc
- Support in marketing activities (e.g coordinating events etc) when required

**Skills which will enable you to be a strong performer in this role are,**
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are a hustler.

**Requirements to apply**:

- You are a fresh graduate with an outstanding grades and some work experience in account or client management roles
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You love interacting with people and making a difference through reward and recognition

**Skills**:
Customer Service

Client Consultation

Customer Retention

Client Servicing



  • Dubai, United Arab Emirates WebCastle Technologies L.L.C Full time

    **Manager - Client Success** **Job Summary**: As the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a...


  • Dubai, United Arab Emirates Rystad Energy Full time

    Rystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe. Headquartered in Oslo Norway, Rystad Energy is a rapidly growing company represented in...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates AMZ Solutions LLC Full time

    **Position: Senior Client Success Manager** **About Us**: We are a leading E-Commerce company based in the UAE, specializing in providing innovative solutions to our clients. We are dedicated to fostering strong client relationships, driving service excellence, and achieving sustainable growth. **Role Overview**: We are seeking a dynamic and...


  • Dubai, United Arab Emirates Preqin Full time

    Overview**:The Company**: Preqin is an award-winning, independent, research company providing data and intelligence to the financial industry. Investment professionals use Preqin’s online products to obtain key information for business-critical decision-making. Preqin’s clients include fund managers, legal firms, institutional investors, financial...

  • Client Success Manager

    3 months ago


    Dubai, United Arab Emirates GulfHR Full time

    **Job Overview**: As a Client Success Manager, you will ensure our clients achieve their desired outcomes with our HRMS solutions, driving product adoption, satisfaction, and retention. Your role will involve managing client relationships, identifying upselling opportunities, and collaborating closely with the technical team to deliver exceptional service. -...

  • Client Success Manager

    4 months ago


    Dubai, United Arab Emirates CodeGuru.ae Full time

    **Responsibilities**: - **Client Relationship Management**: Act as the main point of contact for clients, building long-term relationships and ensuring satisfaction with the company’s products or services. - **Onboarding & Training**: Guide clients through the onboarding process, ensuring they are fully educated on the company’s offerings and how to use...

  • Client Success Manager

    2 months ago


    Dubai, United Arab Emirates Preqin Full time

    **Description**: As a Client Success Manager (CSM), you will play an important role between our client’s organization and our client-facing teams, serving as the Client Advocate for Preqin’s strategic and high-growth accounts. You will prioritize our clients' success above all else, own our accounts’ health, and work cross-functionally with all...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates Sojern Full time

    **Position summary**: Sojern is seeking a Client Success Manager to support Enterprise travel clients in the fast-paced, online advertising environment. As a Client Success Manager, you'll have the opportunity to work with major travel advertisers in the fast-paced, online travel advertising environment. You will play a critical role in project managing...


  • Dubai, United Arab Emirates Nathan & Nathan HR Full time

    Our client is a leading international events, intelligence and scholarly research group. **Responsibilities**: - Increase client satisfaction, success and customer service while ensuring clients have a positive experience with Informa at every touch point - Ensure all sponsorship programs and event projects are being delivered to the highest standards and...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates Plum Jobs Full time

    **Client Success Manager - SaaS Technology** Our client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. We are hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and...


  • Dubai, United Arab Emirates iScent Full time

    The Client Success Manager is responsible for managing and maintaining strong relationships with the company's clients. They will work closely with clients to understand their needs and goals, and develop strategies to help them achieve success with scent marketing solutions. This role requires a blend of strategic thinking, technical knowledge, and strong...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates Plum Jobs Full time

    Our client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. We are hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and technical SaaS products and digital transformation in...

  • Client Success Manager

    3 months ago


    Dubai, United Arab Emirates emarsys eMarketing Systems Full time

    **YOUR AREA OF RESPONSIBILITIES**: - Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform info their marketing operations - Work with the senior stakeholders of account portfolio to understand and assess their business objectives and promote Emarsys‘ value and ROI through adoption...

  • Other Business Support

    7 months ago


    Dubai, United Arab Emirates Success Appointments Full time

    **Executive Personal Assistant** **Permanent** **Dubai** **£30,000 - £32,000 Tax free + Private Medical + Visa + Weekly Socials** Amazing opportunity to workin Dubai for a scale up brand in technology, sports and lifestyle. We are looking for an experienced Executive and Personal Assistant to work under a highly driven and successful...

  • Client Success

    2 months ago


    Dubai, United Arab Emirates EVA Interior Fitouts Full time

    **Designation: Client Success - NPS (Net Promoter Score) Advocate** **Reporting to: General Manager** **Summary**: The Client Success Specialist will be accountable for the overall management of existing clients in alignment with their respective EVA projects. They are responsible for acquiring client feedback (negative and positive), client satisfaction...


  • Dubai, United Arab Emirates SUCCESS HR Full time

    WE ARE HIRING VISA TRAVEL AGENT WITH CLIENT BASE REQUIRED - VISIT/CANCELLED VISA CAN APPLY - WHO HAS CLIENT BASE OF VISA AGENTS - WHO HAS UAE EXPERIENCE - SALARY PLUS COMMISSION WILL BE GIVEN - INTRESTED CANDIDATES CAN WTSP 0505939279 **Salary**: AED2,500.00 - AED3,000.00 per month


  • Dubai, United Arab Emirates Success Factor LLC - FZ Full time

    or **About Success Factor**:Success Factor is a dynamic startup HR recruitment and consultancy firm committed to enhancing talent acquisition and fostering sustainable growth through strategic HR solutions. **Position**: HR Recruitment Consultant **Location**: Dubai (On-site) **Responsibilities**: - Build strong partnerships with hiring teams while...


  • Dubai, United Arab Emirates WeSource Full time

    For our International Financial Industry Client based in Dubai: We are looking for a Customer Success Executive Must possess previous call center experience in Dubai especially communicating with customers on social media channels like whatsapp. Salary AED 4000/ - 6 months contract which can be made permanent with future great career growth...


  • Dubai, United Arab Emirates Hoxton Capital Management Full time

    We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company...


  • Dubai, United Arab Emirates Gratifii Full time

    **About Us**: Gratifii Limited (ASX:GTI) is an ASX-listed company which thrives to innovate the loyalty and rewards space. As a company, we are uniquely positioned to provide our clients with a best-in-market, highly configurable, modern platform to create and manage their loyalty and rewards offering. We are fast-growing and work with big brands on exciting...