Client Success Manager

6 months ago


Dubai, United Arab Emirates Sojern Full time

**Position summary**:
Sojern is seeking a Client Success Manager to support Enterprise travel clients in the fast-paced, online advertising environment. As a Client Success Manager, you'll have the opportunity to work with major travel advertisers in the fast-paced, online travel advertising environment. You will play a critical role in project managing advertiser campaigns while developing, maintaining and growing our partner relationships.

**What you will do**:

- Coordinating pre-sale activities including working closely with the Sales team;
- responsible for consulting during the RFP process to ensure accounts for Hotels, Airlines, Attractions and other Travel advertisers are set up for success
- Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
- Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction Grow revenue through pitching new products and channels Coordinate with AdOps, analyse campaign performance and provide recommendations to ensure client satisfaction
- Meet client KPIs, goals and objectives Lead post-campaign analysis and review
- Coordinate billing for clients on a monthly basis Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products.
- Present campaign results and insights, as well as Business Reviews to clients on a regular basis
- This role will require occasional travel to meet key clients and attend events around the hub region.

**What You will bring to the table**:

- Experience in digital and advertising.
- Understanding of the digital marketing landscape, with travel industry experience a bonus.
- A track record of taking initiative to collaborate with internal stakeholders and achieve client satisfaction.
- Ability to handle multiple projects & clients on any given day
- Great time management and organisational skills Adaptability for working with a diverse client base across different time zones and business cultures
- Proficiency in standard business and sales software, including G Suite and Microsoft Office products.
- Experience working with a DSP (particularly Xandr, DV360, The Trade Desk) and/or Social Media platforms a plus.
- Business level proficiency in European languages is a plus but not required.

**What we have for you**:

- Flexi-Fridays: Sojernistas typically work a ½ day and we have no mandatory meetings on Fridays. To make this possible, Sojernistas ensure deliverables are met throughout the week.
- Flexibility: Hybrid work options
- Equity: Stock options are offered to every employee
- Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
- Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply #embrace-inclusion
- Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
- Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
- Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Travel Perks: IATA membership and personal travel "hotel stay" benefit
- Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
- Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs

**About Sojern**:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews

LI-Hybrid

LI-RC1

**Disclosure - Pre-Employment Requirements**:
**Our Commitment to Diversity Eq



  • Dubai, United Arab Emirates Rystad Energy Full time

    Rystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe. Headquartered in Oslo Norway, Rystad Energy is a rapidly growing company represented in...

  • Client Success Manager

    2 months ago


    Dubai, United Arab Emirates GulfHR Full time

    **Job Overview**: As a Client Success Manager, you will ensure our clients achieve their desired outcomes with our HRMS solutions, driving product adoption, satisfaction, and retention. Your role will involve managing client relationships, identifying upselling opportunities, and collaborating closely with the technical team to deliver exceptional service. -...


  • Dubai, United Arab Emirates Preqin Full time

    **Description**: As a Client Success Manager (CSM), you will play an important role between our client’s organization and our client-facing teams, serving as the Client Advocate for Preqin’s strategic and high-growth accounts. You will prioritize our clients' success above all else, own our accounts’ health, and work cross-functionally with all...

  • Client Success Manager

    2 months ago


    Dubai, United Arab Emirates emarsys eMarketing Systems Full time

    **YOUR AREA OF RESPONSIBILITIES**: - Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform info their marketing operations - Work with the senior stakeholders of account portfolio to understand and assess their business objectives and promote Emarsys‘ value and ROI through adoption...

  • Client Success Manager

    3 months ago


    Dubai, United Arab Emirates CodeGuru.ae Full time

    **Responsibilities**: - **Client Relationship Management**: Act as the main point of contact for clients, building long-term relationships and ensuring satisfaction with the company’s products or services. - **Onboarding & Training**: Guide clients through the onboarding process, ensuring they are fully educated on the company’s offerings and how to use...


  • Dubai, United Arab Emirates Success Factor LLC - FZ Full time

    or **About Success Factor**:Success Factor is a dynamic startup HR recruitment and consultancy firm committed to enhancing talent acquisition and fostering sustainable growth through strategic HR solutions. **Position**: HR Recruitment Consultant **Location**: Dubai (On-site) **Responsibilities**: - Build strong partnerships with hiring teams while...


  • Dubai, United Arab Emirates Rewardz Full time

    You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction. **Your responsibilities will include,** - Support...

  • Client Success Manager

    6 months ago


    Dubai, United Arab Emirates Plum Jobs Full time

    **Client Success Manager - SaaS Technology** Our client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. We are hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and...

  • Client Success Manager

    6 months ago


    Dubai, United Arab Emirates Plum Jobs Full time

    Our client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. We are hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and technical SaaS products and digital transformation in...


  • Dubai, United Arab Emirates SUCCESS HR Full time

    WE ARE HIRING VISA TRAVEL AGENT WITH CLIENT BASE REQUIRED - VISIT/CANCELLED VISA CAN APPLY - WHO HAS CLIENT BASE OF VISA AGENTS - WHO HAS UAE EXPERIENCE - SALARY PLUS COMMISSION WILL BE GIVEN - INTRESTED CANDIDATES CAN WTSP 0505939279 **Salary**: AED2,500.00 - AED3,000.00 per month

  • Client Success Officer

    6 months ago


    Dubai, United Arab Emirates Times World Information Technology Full time

    **Key responsibilities**: Establish and maintain strong relationships with clients through regular communication and updates. Collaborate with the development team to ensure project timelines and deliverables are met. Communicate effectively with clients to understand their requirements and provide regular progress updates. Manage client expectations by...


  • Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...


  • Dubai, United Arab Emirates Aulysius Full time

    **About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...


  • Dubai, United Arab Emirates GlobalData PLC Full time

    **Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...


  • Dubai, United Arab Emirates Alaan Full time

    **About** **Alaan** We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined...


  • Dubai, United Arab Emirates WEETAZ Full time

    Build and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...


  • Dubai, United Arab Emirates Polaris Technology Full time

    **About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...


  • Dubai, United Arab Emirates HRsimpli Full time

    Job description **Role overview: Customer Success Manager** **Make your mark, join the team?** Are you passionate about customer success and delight? Do you thrive on developing new business and cross sell opportunities? Do you have business support / business development experience, product management experience and are seeking your next career move in...

  • Other Business Support

    6 months ago


    Dubai, United Arab Emirates Success Appointments Full time

    **Executive Personal Assistant** **Permanent** **Dubai** **£30,000 - £32,000 Tax free + Private Medical + Visa + Weekly Socials** Amazing opportunity to workin Dubai for a scale up brand in technology, sports and lifestyle. We are looking for an experienced Executive and Personal Assistant to work under a highly driven and successful...