Client Success Manager

4 days ago

Dubai, United Arab Emirates Sojern Full time

**Position summary**:
Sojern is seeking a Client Success Manager to support Enterprise travel clients in the fast-paced, online advertising environment. As a Client Success Manager, you'll have the opportunity to work with major travel advertisers in the fast-paced, online travel advertising environment. You will play a critical role in project managing advertiser campaigns while developing, maintaining and growing our partner relationships.

**What you will do**:

- Coordinating pre-sale activities including working closely with the Sales team;
- responsible for consulting during the RFP process to ensure accounts for Hotels, Airlines, Attractions and other Travel advertisers are set up for success
- Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
- Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction Grow revenue through pitching new products and channels Coordinate with AdOps, analyse campaign performance and provide recommendations to ensure client satisfaction
- Meet client KPIs, goals and objectives Lead post-campaign analysis and review
- Coordinate billing for clients on a monthly basis Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products.
- Present campaign results and insights, as well as Business Reviews to clients on a regular basis
- This role will require occasional travel to meet key clients and attend events around the hub region.

**What You will bring to the table**:

- Experience in digital and advertising.
- Understanding of the digital marketing landscape, with travel industry experience a bonus.
- A track record of taking initiative to collaborate with internal stakeholders and achieve client satisfaction.
- Ability to handle multiple projects & clients on any given day
- Great time management and organisational skills Adaptability for working with a diverse client base across different time zones and business cultures
- Proficiency in standard business and sales software, including G Suite and Microsoft Office products.
- Experience working with a DSP (particularly Xandr, DV360, The Trade Desk) and/or Social Media platforms a plus.
- Business level proficiency in European languages is a plus but not required.

**What we have for you**:

- Flexi-Fridays: Sojernistas typically work a ½ day and we have no mandatory meetings on Fridays. To make this possible, Sojernistas ensure deliverables are met throughout the week.
- Flexibility: Hybrid work options
- Equity: Stock options are offered to every employee
- Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
- Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply #embrace-inclusion
- Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
- Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
- Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Travel Perks: IATA membership and personal travel "hotel stay" benefit
- Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
- Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs

**About Sojern**:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews

LI-Hybrid

LI-RC1

**Disclosure - Pre-Employment Requirements**:
**Our Commitment to Diversity Eq

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