Client Success Manager

2 months ago


Dubai, United Arab Emirates Preqin Full time

**Description**:
As a Client Success Manager (CSM), you will play an important role between our client’s organization and our client-facing teams, serving as the Client Advocate for Preqin’s strategic and high-growth accounts. You will prioritize our clients' success above all else, own our accounts’ health, and work cross-functionally with all client-facing teams.

**What you’ll be doing**:

- Lead Onboarding for strategic accounts and ensure subscriptions are configured and optimized with appropriate alerts, saved searches, target lists, etc.
- Develop a thorough understanding of Preqin’s products and services and identify upsell opportunities for our Sales team, while nurturing the client relationship.
- Engage key stakeholders across all levels within clients’ organizations and deep understanding of our clients’ organizational structure, each user’s role, and day-to-day function and business needs.
- Be recognized as a consultant and problem solver - go the extra mile to understand the pain points in our users’ existing workflow then strategize and train clients on how to reach solutions and desired outcomes by using Preqin products.
- Continually work to build interest within our user base, increase customer usage and engagement, identify upsell opportunities for the sales team, and ensure that our clients are maximizing value and continuously growing with us.
- Proactively and empathetically engage clients at risk, ensuring urgent client issues are resolved promptly, and discover trends for churn, optimizing processes for danger accounts moving forward.

**What you’ll bring to us**:

- A “client-first” attitude is essential.
- Experience in Client Success within SaaS or Financial sectors.
- Strength in building relationships and positive collaboration with clients.
- Ability to increase client satisfaction, adoption and retention metrics.
- Professional and engaging manner with excellent interpersonal communication skills, and the ability to lead meetings.
- Experience with issue resolution and a positive mindset to view challenges in the product and customer journey as opportunities for improvement.

**Why join us?**:
**About Us**

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

**Our Culture**
We centre our culture in our teams members growth, sparking their curiosity and fuelling their career adventures. We celebrate and recognise contribution, high performance and strong collaborative behaviours. We’re building and growing our learning programs, frameworks and tools to help people thrive and it's an exciting time to join us. We support our internal communities and donate our time, knowledge and support to the communities that surround our offices globally.

**Equal opportunities**

Preqin is an equal opportunity employer, with diversity at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law.

**About Preqin**:
You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.



  • Dubai, United Arab Emirates WebCastle Technologies L.L.C Full time

    **Manager - Client Success** **Job Summary**: As the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates AMZ Solutions LLC Full time

    **Position: Senior Client Success Manager** **About Us**: We are a leading E-Commerce company based in the UAE, specializing in providing innovative solutions to our clients. We are dedicated to fostering strong client relationships, driving service excellence, and achieving sustainable growth. **Role Overview**: We are seeking a dynamic and...


  • Dubai, United Arab Emirates Rystad Energy Full time

    Rystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe. Headquartered in Oslo Norway, Rystad Energy is a rapidly growing company represented in...

  • Client Success Manager

    3 months ago


    Dubai, United Arab Emirates GulfHR Full time

    **Job Overview**: As a Client Success Manager, you will ensure our clients achieve their desired outcomes with our HRMS solutions, driving product adoption, satisfaction, and retention. Your role will involve managing client relationships, identifying upselling opportunities, and collaborating closely with the technical team to deliver exceptional service. -...


  • Dubai, United Arab Emirates Preqin Full time

    Overview**:The Company**: Preqin is an award-winning, independent, research company providing data and intelligence to the financial industry. Investment professionals use Preqin’s online products to obtain key information for business-critical decision-making. Preqin’s clients include fund managers, legal firms, institutional investors, financial...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates Sojern Full time

    **Position summary**: Sojern is seeking a Client Success Manager to support Enterprise travel clients in the fast-paced, online advertising environment. As a Client Success Manager, you'll have the opportunity to work with major travel advertisers in the fast-paced, online travel advertising environment. You will play a critical role in project managing...


  • Dubai, United Arab Emirates iScent Full time

    The Client Success Manager is responsible for managing and maintaining strong relationships with the company's clients. They will work closely with clients to understand their needs and goals, and develop strategies to help them achieve success with scent marketing solutions. This role requires a blend of strategic thinking, technical knowledge, and strong...

  • Client Success Manager

    3 months ago


    Dubai, United Arab Emirates emarsys eMarketing Systems Full time

    **YOUR AREA OF RESPONSIBILITIES**: - Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform info their marketing operations - Work with the senior stakeholders of account portfolio to understand and assess their business objectives and promote Emarsys‘ value and ROI through adoption...

  • Client Success Manager

    4 months ago


    Dubai, United Arab Emirates CodeGuru.ae Full time

    **Responsibilities**: - **Client Relationship Management**: Act as the main point of contact for clients, building long-term relationships and ensuring satisfaction with the company’s products or services. - **Onboarding & Training**: Guide clients through the onboarding process, ensuring they are fully educated on the company’s offerings and how to use...


  • Dubai, United Arab Emirates Success Factor LLC - FZ Full time

    or **About Success Factor**:Success Factor is a dynamic startup HR recruitment and consultancy firm committed to enhancing talent acquisition and fostering sustainable growth through strategic HR solutions. **Position**: HR Recruitment Consultant **Location**: Dubai (On-site) **Responsibilities**: - Build strong partnerships with hiring teams while...


  • Dubai, United Arab Emirates Gratifii Full time

    **About Us**: Gratifii Limited (ASX:GTI) is an ASX-listed company which thrives to innovate the loyalty and rewards space. As a company, we are uniquely positioned to provide our clients with a best-in-market, highly configurable, modern platform to create and manage their loyalty and rewards offering. We are fast-growing and work with big brands on exciting...


  • Dubai, United Arab Emirates Rewardz Full time

    You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction. **Your responsibilities will include,** - Support...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates Plum Jobs Full time

    **Client Success Manager - SaaS Technology** Our client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. We are hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and...

  • Client Success Manager

    7 months ago


    Dubai, United Arab Emirates Plum Jobs Full time

    Our client provides award winning SaaS solutions to enterprise clients across a diverse portfolio of retail, government and entertainment clients across multiple geographies. We are hiring a UAE experienced B2B SaaS technology Key Account Manager with experience managing complex customer engagements and technical SaaS products and digital transformation in...


  • Dubai, United Arab Emirates Beaconsmind AG Full time

    **Your role**: - You will support the client success management team on different customer projects. - You will help us update our project management tools and be responsible for several updates and controlling our reporting dashboards. - You will support in building presentations for clients and do fact and quality checks on them. - You will help preparing...


  • Dubai, United Arab Emirates SUCCESS HR Full time

    WE ARE HIRING VISA TRAVEL AGENT WITH CLIENT BASE REQUIRED - VISIT/CANCELLED VISA CAN APPLY - WHO HAS CLIENT BASE OF VISA AGENTS - WHO HAS UAE EXPERIENCE - SALARY PLUS COMMISSION WILL BE GIVEN - INTRESTED CANDIDATES CAN WTSP 0505939279 **Salary**: AED2,500.00 - AED3,000.00 per month

  • Client Success Officer

    7 months ago


    Dubai, United Arab Emirates Times World Information Technology Full time

    **Key responsibilities**: Establish and maintain strong relationships with clients through regular communication and updates. Collaborate with the development team to ensure project timelines and deliverables are met. Communicate effectively with clients to understand their requirements and provide regular progress updates. Manage client expectations by...


  • Dubai, United Arab Emirates Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...


  • Dubai, United Arab Emirates Aulysius Full time

    **About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...