Customer Success Executive

4 days ago


Dubai, United Arab Emirates Nathan & Nathan HR Full time

Our client is a leading international events, intelligence and scholarly research group.

**Responsibilities**:

- Increase client satisfaction, success and customer service while ensuring clients have a positive experience with Informa at every touch point
- Ensure all sponsorship programs and event projects are being delivered to the highest standards and within deadlines
- Liaise with internal and external stakeholders to manage campaign delivery and act as a conduit for client requests
- Working with internal stakeholders and collate information to support proposals and insights
- Develop and maintain customer relationships
- Grow and expand the client relationship through an exceptional client experience and by connecting your clients’ business strategies to Informa Markets’
- Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and ensure they achieve full business value and return on investment
- Producing SOW documents for large programmers and creating documentation/guidelines for smaller packages so sponsors are aware of exactly what they are getting, when it’s being delivered and what the requirements are from their side
- Onsite management and execution of all programs and projects
- Monitor campaign performance during execution and raise red flags if something is not right. Have ideas and possible solutions handy to tackle the challenge efficiently

Qualifications:

- Proven experience in client success management, project management, sales, relationship management
- Problem-solving attitude
- Aptitude for fostering positive relationships
- Customer-oriented mind-set
- Well organised and detail orientated in order to be results focussed
- Excellent written and oral communication skills
- Desire to work in a fast-paced entrepreneurial environment
- Strong organization skills and ability to collaborate with others
- Experience working with leading multinational companies and clients
- Understanding of client success challenges and how they affect strategic plans
- Excellent managing internal stakeholder relationships
- Team player with the ability to thrive in a team environment with evolving task priorities
- Strategic thinker who is able to generate ideas and deliver results
- Effective multi-tasking, time management and prioritising skills
- Passionate about client success, relationship building and global events

**Job Types**: Full-time, Temporary
Contract length: 5 months

**Salary**: AED6,000.00 - AED8,000.00 per month

Application Question(s):

- What's your CURRENT VISA and EXPIRY?
- Can you join immediately?

**Experience**:

- Client Servicing: 3 years (required)



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