Customer Relationship Manager

2 months ago


UAE, United Arab Emirates Elcome Full time

**Key Responsibility Area (KRA)**:

- Build and improve relationships with customers, key suppliers, and manufacturers.
- Review company practices to ensure clients get maximum satisfaction from their purchases.
- Identify potential opportunities and inform the sales team to follow-up.
- Help sales team up-sell or cross-sell services and products.
- Study competition to find new ways to retain customers.
- Educate and inform clients about the company’s products, services, and special promotions.
- Attend to client complaints and resolve issues promptly.
- Conduct customer satisfaction surveys and recommend ways to improving client satisfaction.
- Work with internal departments to ensure company meets customers expectations.

**Job requirements**:

- Bachelors degree in business administration, marketing or any related field
- Three or more years experience in customer service, sales or a related position.
- Excellent verbal and written communication skills.
- Ability to lead and work within a team.
- Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients.
- Exceptional organization skills and a strong work ethic



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