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Technical Account Manager
2 weeks ago
Exabeam is seeking a Technical Account Manager (TAM) to join the team. We're looking for a security professional that will provide technical enablement and act as trusted Technical Advisor for in-depth Exabeam functionality / customizations for our customers. The TAM will also provide technical troubleshooting assistance for Exabeam's top strategic accounts and provide resolutions to address issues.
**Responsibilities**:
- Develop strong relationship with the post sales customer success manager and provide expert guidance on expansion opportunities
- Experience with industry process and technologies (SIEM, Endpoint, security logs, etc).
- Work with client resources and stakeholders to understand their security risks and threats
- Consult with c-level Security Operations Leaders (CISO, CSO, SOC Directors, etc.)
- Conduct yearly health checks within the client environments and provide next step recommendations
- Conduct training workshops for Security operational functions on how to use Exabeam products effectively and efficiently
**Requirements**:
- 2-5+ years in a customer facing or consulting role
- Experience with industry process and technologies (SIEM, Endpoint, security logs, etc).
- Proficiency with Linux
- Programming/Scripting experience (JSON, HOCON, Python, Java) preferred
- Creative and critical thinking skills
- Ability to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
- Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
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