Technical Account Manager

2 weeks ago

Dubai, United Arab Emirates Trend Micro Full time

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.

We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

Employee at Trend Micro

When you join Trend, you become part of a unique global and diverse family. Here thousands of “Trenders” spread across 65 countries are passionate about doing the right thing to make the world a safer and better place. Ours is a culture of compassion, inclusiveness, collaboration and open-mindedness. We encourage our employees to be their true selves.

Your Career as a Technical Account Manager

The Technical Account Manager (TAM) is responsible for technical support for Trend Micro's family of products, and managing the customers’ accounts for their technical and security needs.

How You Will Make a Difference

The Technical Account Manager (TAM) is responsible for technical support for Trend Micro's family of products, and managing the customers’ accounts for their technical and security needs.- Regular calls to the customer site and health checks- Onboarding new customers & Training- Direct support to premium/key customers on technical issues.- Account Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, training customers on product & threat, providing notifications from corporate on enhancements/bug-fixes, customer relationship for account retention- Maintain technical relationships with nominated customers- Be a trusted threat advisor for nominated customers- Act as the customer’s champion within Trend Micro- Manage and progress technical support cases- Work closely with account managers to identify sales opportunities- Presentation skills and ability to run POC on main products and the Premium Support Program- Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects.- Contribute to customer support improvement initiatives and project- Degree or equivalent experience in information technology- Technical Certification in IT, Networking and Security will be an advantage.- 2-4 years experience in post-sales technical support, system administration or related field.- Strong knowledge and passion for the cybersecurity industry.- Practical knowledge of Linux, Windows and networking.- Good interpersonal skills and service-oriented.- Good problem-solving skills- Comfortable working in a fast-paced, high-pressure environment under mínimal supervision to provide detailed technical knowledge of Trend Micro software products- Be resourceful, self-managed, energetic, friendly and have excellent communication skills- Strong in documentation and process methodology.

Why Joining Trend Micro

Do you believe in a workplace where you can be your unique self by celebrating your perspectives and ideas? Do you value a culture of values, empathy and where people are encouraged to challenge status quo? Do you believe that environment of cooperation and collaboration drive performance and innovation?

If yes, be part of Trend Micro, an inclusive, global company where your opportunity to make an impact is endless and you are empowered to learn, lead and perform at your best.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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