Manager Skywards Analytics

4 days ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: Manage the implementation of a data strategy framework to enable the Skywards vision and lead the data analytics teams & oversees the activities of the personnel. The manager ensures that the business in its various departments understands its own health, finds growth levers, and identifies opportunities for optimization using programme scorecards and dashboards. Lead the business through all efforts that drive business performance and potential by using the existent and new data sources and techniques. Champion the use of test and learn methodologies to support better decision making The Manager additionally leads the data analytics department in the development of a departmental culture, policies, and strategy. Job Outline: - Responsible for creating and implementing a data strategy framework for Skywards to enable the Skywards digital inflection vision. - Own Loyalty Analytics and all associated products including, but not limited to, dashboards, reports, & insights. - Own the strategy, design, and implementation of loyalty data platform as part of the CRIS replacement project. Ensure data accuracy, quality & governance are at the forefront of all loyalty data product implementations. Manage relevant budget and ensure Loyalty requirements are delivered on time - Design & implement the strategy to entrench a data-driven decision-making culture within Skywards by helping the business quantify and measure costs. - Facilitates joint brainstorming and team collaboration within the department to establish departmental goals and strategies. Additionally works with junior data analytics and data warehouse personnel in defining the data collection needs of the business for the purpose of future work and for guaranteeing that there is high data-quality and reliability across the business. - Oversee the team's training and competency development, determining best practices and work standards. Will be responsible for initiating data science programs across the department not only with a view of improving departmental performance but also with a focus on revenue growth and achievement of Skywards? overall targets and objectives. - Develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes. Continuously improve the business?s data science models, creating industry-leading performance through the leveraging of new and creative data-sources, and employing the latest in machine learning within the department. - Design and oversee the implementation of Test and Learn methodologies to allows a business to try out new ideas and concepts in order to understand the impact it has on factors such as customer experience, employee productivity and revenue. - Define and develop the member engagement segments & audiences in conjunction with Corporate Communicates Marketing & Brand (CCMB) and identify important marketing and personalisation activities for activation. Closely engage with teams within CCMB to prioritize and execute as per agreed timelines. - Play the role of data steward for all Skywards business units and provide guidance through actionable insights to develop relevant and personalised in path commercial campaigns driving online conversion, product offers driving member engagement and tier performance, and financial partner offers driving co-brand acquisition and activation. Collaborate with numerous departments across Emirates, aiding them in the proper use of Skywards data, hence, ensuring the delivery of desired operational results.
Qualifications & Experience: Commercial/Sales.Other : 10+ Years Degree or Honours (12+3 or equivalent) : Experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of a business performance and driving top-line growth. - 10yrs+ leading analytics and large analytical teams - 5yrs+ working experience in Commercial - 5yrs+ technical expertise regarding data models, big data, customer analysis, CRM database analysis, data mining and segmentation techniques - Working experience in data science models Knowledge/skills: Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. - Ability to transform data to insights. - Ability to organize well, work under pressure and juggle multiple requests -Knowledge of advanced technologies such as Snowflake, Data IKU, Helix, Python, R, SQL etc.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.



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