Manager Loyalty Fraud Risk

5 months ago

Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: Emirates Skywards has more than 30 million members worldwide. The loyalty programme offers four tiers of membership - Blue, Silver, Gold and Platinum - with each tier earning exclusive privileges, including: airport lounge access, instant flight upgrades, priority check-in and boarding, complimentary seat selection, excess baggage allowance, preferential Cash+Miles rates, and complimentary Wi-Fi internet on-board.

Emirates Skywards has hundreds of brand partners including airline, hotel, financial, retail, and lifestyle partners. The loyalty programme recently launched a one-stop shop for members to learn how to earn and spend Miles, every day, everywhere with more than 4,000 retail, lifestyle, and car rental partners; and access to around 2 million hotels via travel partners worldwide. Click here to explore a world of lifestyle rewards with Skywards Living. Recognised for its industry leading initiatives and innovative product offerings - Emirates Skywards has scooped more than 50 awards since its inception.

**About the Role**:
This role drives of revenue protection and enhanced member experience by managing a state-of-the art, highly automated, and artificial intelligence-based security solution with multi-factor-authentication (MFA) capabilities to safeguard member’s accounts, personal information data and Miles. Foster a culture of risk awareness within the organisation’s Risk Management forums.

**What you will do**:

- Collaborate with cross-functional teams, including IT, customer support, marketing, and finance, to ensure a holistic approach to fraud prevention and detection across all relevant touchpoints.
- Develop and implement a comprehensive fraud prevention strategy for our loyalty program, ensuring the security and integrity of the program's operations.
- Stay abreast of the latest fraud trends, tools, and technologies, continuously monitoring the industry landscape to proactively identify emerging risks and implement countermeasures.
- Establish and maintain relationships with external partners, such as fraud prevention vendors, industry associations, and law enforcement agencies, to leverage their expertise and resources in combating loyalty fraud.
- Analyze fraud data and generate insightful reports, highlighting key trends, patterns, and areas of concern to senior management, and recommending appropriate actions to address fraud-related issues.
- Collaborate with the legal and compliance teams to ensure compliance with relevant laws, regulations, and industry standards pertaining to fraud prevention and data protection.
- Foster a culture of fraud awareness and prevention throughout the organization, conducting regular training sessions and awareness campaigns to educate employees about fraud risks and prevention measures.
- Develop risk and control frameworks for Cryptocurrency and Anti Money Laundering/ Combatting Financing of Terrorism (AML/CFT) in alignment with the evolution of Skywards business and miles as a digital currency.
- Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively.

**Qualifications & Experience: This job might be for you if you have**:

- Degree or Honours (12+3 or equivalent)
- 10+ yrs. experience in Commercial/Sales
- Degree and Certification in Auditing
- International accounting qualification (ACA/CPA) with specialisation in auditing is preferable.
- 10+ proven experience in fraud prevention, preferably within the loyalty program or financial services industry, with a track record of developing and implementing successful fraud prevention strategies.
- 10+ yrs. in Business Risk Assurance, Auditing, and/or Loyalty Fraud Management. Preferably air transportation or other similar technical/logistics/infrastructure related industry experience.
- Experience at a senior level in data privacy principles and compliance frameworks.

**You'll have an edge if you possess**:

- Advanced degree or professional certifications in fraud management or a similar discipline is highly desirable.
- Strong knowledge of fraud prevention methodologies, techniques, and tools, including data analytics, machine learning, and artificial intelligence.
- Working knowledge of Digital security platforms
- Understanding of Cryptocurrency, e-Wallets related risks & controls
- Understanding of Anti Money Laundering / Combatting Financing of Terrorism (AML/CFT) risks & controls & applicable national & international regulations
- Good understanding of Data Privacy principles
- Excellent analytical and problem-solving skills, with the ability to think strategically and make informed decisions in high-pressure situations.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and build strong relationships with external partners.
- Strong project management skills, with the ability to

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