Skywards Analytics Manager
7 months ago
Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.
**About the role
As the Skywards Analytics Manager you will be responsible for leading a team of embedded data analysts to manage the delivery of analytical solutions & insights that empower decision-making, drive revenue, improve member engagement, member experience, and overall effectiveness of the Skywards loyalty program. The Skywards Analytics Manager will oversee the design, delivery, and maintenance of self-service assets, coordinate quarterly analytics demand delivery, and influence department-level decisions through the analytics working group. You will lead exploratory projects and champion the adoption of advanced analytics, including data science, machine learning, and test-and-learn methods in the context of loyalty.
**What you will do**
- **Lead a team of data analysts to manage everyday analytics demand from a suite of functionally aligned portfolios.**:
- **Design, deliver, maintain & enhance a suite of analytical assets comprising foundational reports, dashboards & capabilities promoting self-service in assigned portfolios.**:
- **Design, deliver, maintain & enhance business-critical and cross-functional KPI reporting & related assets, including KPI governance and KPI (balanced) scorecards.**:
- **Coordinate the sourcing, selection, prioritization, channelling & delivery of quarterly analytics, insights & data demand to internal & external delivery teams.**:
- **Manage exploratory analytics & insights projects & initiatives working closely with internal and external resources and teams.**:
- **Champion advanced analytics use-cases including those involving the use of data science models & test-and-learn methods. Translate business needs into data science briefs and lead discussions with central data science team.**:
- **Represent Skywards at company analytics forums and collaborate with various central teams including analytics, data science, data governance, and BI delivery teams to progress key Skywards analytics objectives.**:
- **Leverage the analytics working group comprising business nominees to influence department-level decisions and outcomes.**:
- **Upskill the wider business user community in the use of analytics leveraging formal learning and development levers, including online learning, bootcamps, coaching clinics, conferences etc.**:
- **Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to execute their role effectively.**
**Qualifications & Experience: This job might be for you if you have**:
- Degree or Honours (12 +3 or equivalent) in a quantitative field such as Analytics, Data Science, Mathematics, Statistics, Economics, or Computer Science. Advanced degree preferred.
- 8+ years of relevant experience in data analytics, preferably in airline, transportation, hospitality, or loyalty domains. Experience managing a high-performance team preferred.
**Knowledge/Skills**:
- **Technical Skills: Proficiency in data modelling, data visualisation, and analytics tools such as SQL, Snowflake (or similar), PowerBI (or similar). Competence in Statistics, Python, R, and Dataiku (or similar) preferred. Experience with Loyalty/CRM/airline databases and segmentation techniques a plus.**:
- **Analytical Skills: Strong capability in handling, joining, and analysing large and varied datasets to derive actionable insights. Excellent attention to detail and accuracy a must.**:
- **Communication Skills: Superior communication and interpersonal skills, capable of working collaboratively across departments and across organizational levels.**:
- **Management Skills: Proactive and self-motivated, with the ability to thrive in a fast-paced, culturally diverse, and dynamic environment while managing multiple priorities effectively.**:
- **Leadership Skills: Competency in inspiring, managing and developing a high-performance team preferred.**
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.
-
Manager Skywards Analytics
1 week ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Manage the implementation of a data strategy framework to enable the Skywards vision and lead the data analytics teams & oversees the activities of the personnel. The manager ensures that the business in its various departments understands its own health, finds growth levers, and identifies opportunities for optimization using programme...
-
Skywards Commercial Controller
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. **About the role **We're have an exciting opportunity for a Commercial Controller to join our Skywards team in Dubai looking after our Air Partners portfolio. The Commercial Controller...
-
Skywards Programmes Manager
7 months ago
Dubai, United Arab Emirates The Emirates Group Full time**Job Purpose: Skywards Programmes Manager - Product and Member Engagement (Premium Tiers)** **What you will do**: - Using both qualitative and quantitative techniques, drive the analysis of customer preferences and member data to generate insights and leverage opportunities to improve share of wallet and engagement among Emirates customers and increase...
-
Skywards Data Analyst
4 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. **About the role **We have an exciting opportunity to join our Skywards team at Emirates in Dubai. The Data Analyst will be responsible for reporting analysis and for the distribution...
-
Skywards Infinity Platform Manager
7 months ago
Dubai, United Arab Emirates The Emirates Group Full time**Job Purpose: About the Role**: Manage, and implement the Skywards Everyday digital platform that will connect local members in strategic markets to local lifestyle partners, across number of verticals. The app will provide members with an opportunity to earn and burn every day in a seamless way and will provide the partners with an effective channel to...
-
Skywards Relations Coordinator
2 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To support the delivery of a bespoke concierge experience for Emirates Skywards Elite members and VIP (commercially and strategically important) customers. Build seamless and consistent service experience through customised journey management as well as effectively handling of any requests received. Utilise a wide range of contacts within other...
-
Skywards Commercial Manager
2 weeks ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Job Purpose Design and deliver the Emirates Skywards earn & reward proposition on Emirates, flydubai and transportation partners to optimise related loyalty economics while appropriately balancing member proposition and amplifying KPI’s. Assist to expand the portfolio and grow revenues, steering end-to-end delivery of all new partnerships from...
-
Partnerships Manager
7 months ago
Dubai, United Arab Emirates The Emirates Group Full time**Job Purpose: About the role**: Manage a global financial partnerships portfolio including cobrand, points exchange, prepaid and fintech programmes. Lead the day-to-day relationships and be the primary point of contact in Skywards for the global financial partners within the given portfolio. Deliver against annual budget through targeted acquisition and...
-
Partnerships Accounts Manager
5 months ago
Dubai, United Arab Emirates The Emirates Group Full time**Job Purpose: About the role: Source, nurture, and develop relationships with partners and platform solution providers to maximize business benefits, deliver data-driven results, and high-margin revenue to improve customer experience and build lifetime customer value. The job holder will manage a portfolio of strategic and non-strategic Skywards...
-
Partnerships Accounts Manager
5 months ago
Dubai, United Arab Emirates Talent Pal Full time**Job Purpose: About the role**: Source, nurture, and develop relationships with partners and platform solution providers to maximize business benefits, deliver data-driven results, and high-margin revenue to improve customer experience and build lifetime customer value. The job holder will manage a portfolio of strategic and non-strategic Skywards...
-
Portfolio Management
7 days ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Lead the annual planning of the department's strategy and priorities through partnership and close collaboration with other departments. Set the framework and standards for execution and implementation of all projects within Skywards. Develop approaches on strategic portfolio management, business planning and necessary communication plan to...
-
Manager Global Financial Partnerships
7 months ago
Dubai, United Arab Emirates The Emirates Group Full time**Job Purpose: About the role**: Drive ancillary revenue growth, high-profit contribution and active engagement for Skywards in strategic markets by building new Financial Loyalty Partnerships, with a focus on innovation and scalability, through research, commercial discussions and negotiation with prospective partners. Lead a team to monitor partner...
-
Business Solutions
7 days ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked more than 20 years of excellence, innovation and unmatched rewards. Over the past 2 decades, the loyalty programme has exponentially grown its membership base by offering value and rich, personalised experiences to its members around the world. The...
-
Business Solutions
2 weeks ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Manager, prioritise, and deliver key initiatives aligned to the department's strategy. Monitor and proactively drive foundational improvments on the Loyalty Platform. Manage the business support and oeprations team to ensure Skywards business continuity. To design, develop and scale the Skywards Infinity platform that will connect local members...
-
Vice President Product
3 days ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: In collaboration with DSVP Skywards, develop the programme's medium and long term strategy. Oversee, design and optimise the Skywards tiers and customer proposition parameters, flight earning on EK and FZ, flight rewards, upgrades and programme benefits. Develop, implement and leverage new Skywards products aimed at increasing member engagement....
-
Manager Loyalty Fraud Risk
7 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Emirates Skywards has more than 30 million members worldwide. The loyalty programme offers four tiers of membership - Blue, Silver, Gold and Platinum - with each tier earning exclusive privileges, including: airport lounge access, instant flight upgrades, priority check-in and boarding, complimentary seat selection, excess baggage allowance,...
-
National Graduate Training Program
8 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Are you ready to embark on an exhilarating journey into the world of aviation? If you're a recent graduate with a passion and a thirst for knowledge, our National Graduate Training Program is your ticket to a dynamic and fulfilling career in this exciting industry. At Emirates, we believe in connecting the world, to and through, our global hub...
-
Partnership Activation Officer
5 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To support delivery of strategic and tactical marketing activities for Skywards Everyday. Responsible for overseeing the operational aspects of activations, ensuring the efficient execution of campaigns and optimizing performance through data analysis and planning. The role requires collaboration with various teams to support the implementation...
-
Analytics Manager
7 months ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Manager - Analytics
2 weeks ago
Dubai, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...