Skywards Programmes Manager

7 days ago


Dubai, United Arab Emirates The Emirates Group Full time

**Job Purpose: Skywards Programmes Manager - Product and Member Engagement (Premium Tiers)**

**What you will do**:

- Using both qualitative and quantitative techniques, drive the analysis of customer preferences and member data to generate insights and leverage opportunities to improve share of wallet and engagement among Emirates customers and increase profit for the airline. Develop effective segmentation and targeting of members to drive incremental revenue opportunities.
- Drive enhancements to deliver a richer, more flexible, personal, compelling, and competitive loyalty proposition. This should entail producing a new and innovative basis for air travel reward and could require the development of new methods.
- Manage the development and implementation of proactive communication and education strategies to ensure a clear understanding and strong buy-in of the programme by customers and internal stakeholders. Ensure all elements comply with published corporate standards.
- Manage programme budgets and profitability. Control costs and conduct cost / benefit analysis to ensure the programme delivers within set commercial objectives. Monitor internal performance measures to ensure programme deliverables are on track.
- Member Engagement - Maximise Skywards value to members and Emirates by steering the evolution of Skywards status/recognition programmes and ensuring best-in-class member experience for such customers across the Emirates ecosystem.

**Qualifications & Experience: This job might be for you if you have**:
Qualifications:

- Degree or Honours (12+3 or equivalent)

**Experience**:

- 8+ years’ experience in similar domain

Knowledge/Skills:

- Experience in marketing, product development or an airlines commercial department.
- Experience in developing and implementing a range of product and/or marketing activities and functions.
- Operational experience in delivering projects.
- Experience within and a strong comprehension of loyalty programmes.
- Experience in using complex data sets to derive commercial insights and improve revenue performance in a loyalty or commercial role.
- Ability to develop business cases, and a good understanding of ROI and other key performance metrics.

**You’ll have an edge if you have**:

- Quantitative analysis experience.
- Strong consulting abilities.
- Excellent stakeholder management skills.
- Business analyst proficiency, product skills (including business products and strategy), and a customer-facing flair.
- Qualification: Master of Business Administration preferred

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.



  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: To manage and develop key functions of Skywards, Emirates Frequent Flyer Programme in order to influence members to behave in ways that positively affects profit drivers for the airline. These include roles related to member engagement and life-cycle management, commercial co-ordination and tactical promotions, product design, tier management,...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Skywards Programmes Manager| Emirates DubaiBased in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group's extensive and diverse international portfolio includes the world's largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group...


  • Dubai, Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Skywards Programmes Manager - Product and Member Engagement (Premium Tiers)What you will do: Using both qualitative and quantitative techniques, drive the analysis of customer preferences and member data to generate insights and leverage opportunities to improve share of wallet and engagement among Emirates customers and increase profit for the...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Skywards Programmes Manager| Emirates DubaiBased in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group's extensive and diverse international portfolio includes the world's largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group...


  • dubai, United Arab Emirates Emirates Careers Full time

    Skywards Programmes Manager Jobs in Dubai UAE 2023 | Emirates CareersFor More Top Organization Jobs Click HereDescription:To manage and develop key functions of Skywards, Emirates Frequent Flyer Programme in order to influence members to behave in ways that positively affects profit drivers for the airline. These include roles related to member engagement...


  • dubai, United Arab Emirates Emirates Careers Full time

    Skywards Programmes Manager Jobs in Dubai UAE 2023 | Emirates CareersFor More Top Organization Jobs Click HereDescription:To manage and develop key functions of Skywards, Emirates Frequent Flyer Programme in order to influence members to behave in ways that positively affects profit drivers for the airline. These include roles related to member engagement...


  • dubai, United Arab Emirates Emirates Full time

    Skywards Programmes Manager| Emirates DubaiBased in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the...


  • dubai, United Arab Emirates Emirates Full time

    Skywards Programmes Manager| Emirates DubaiBased in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the...


  • Dubai, United Arab Emirates The Emirates Group Full time

    **Job Purpose: About the Role**: Manage, and implement the Skywards Everyday digital platform that will connect local members in strategic markets to local lifestyle partners, across number of verticals. The app will provide members with an opportunity to earn and burn every day in a seamless way and will provide the partners with an effective channel to...


  • dubai, United Arab Emirates Emirates Full time

    Business Solutions Operations Specialist – Skywards Jobs in DubaiFor More Top Organization Jobs Click HereDescription:Manage the end-to-end delivery of projects prioritised in alignment with the department’s strategy. Leverage existing or new technologies to achieve Skywards’ vision. Be responsible for the business support and operations functions to...


  • dubai, United Arab Emirates Emirates Full time

    Business Solutions Operations Specialist – Skywards Jobs in DubaiFor More Top Organization Jobs Click HereDescription:Manage the end-to-end delivery of projects prioritised in alignment with the department’s strategy. Leverage existing or new technologies to achieve Skywards’ vision. Be responsible for the business support and operations functions to...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Business Solutions Operations Specialist – Skywards Jobs in DubaiFor More Top Organization Jobs Click HereDescription:Manage the end-to-end delivery of projects prioritised in alignment with the department's strategy. Leverage existing or new technologies to achieve Skywards' vision. Be responsible for the business support and operations functions to...


  • Dubai, Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose:About the Role:Manage, and implement the Skywards Everyday digital platform that will connect local members in strategic markets to local lifestyle partners, across number of verticals. The app will provide members with an opportunity to earn and burn every day in a seamless way and will provide the partners with an effective channel to engage...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. **About the role As the Skywards Analytics Manager you will be responsible for leading a team of embedded data analysts to manage the delivery of analytical solutions & insights that...


  • Dubai, Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'.**About the roleAs the Skywards Analytics Manager you will be responsible for leading a team of embedded data analysts to manage the delivery of analytical solutions & insights that empower...

  • Portfolio Management

    4 weeks ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Lead the annual planning of the department's strategy and priorities through partnership and close collaboration with other departments. Set the framework and standards for execution and implementation of all projects within Skywards. Develop approaches on strategic portfolio management, business planning and necessary communication plan to...

  • Business Solutions

    4 weeks ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked more than 20 years of excellence, innovation and unmatched rewards. Over the past 2 decades, the loyalty programme has exponentially grown its membership base by offering value and rich, personalised experiences to its members around the world. The...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Skywards Commercial Manager Jobs in Dubai | Emirates CareersJob Responsibilities:Lead and manage day-to-day FZ programme governance, along with key strategic partners assigned, to fully deliver upon defined strategies and ensuring alignment with prevailing EK/FZ commercial prerogatives and KPI's. Act as senior point of contact for such partners and key...


  • dubai, United Arab Emirates Emirates Full time

    Skywards Commercial Manager Jobs in Dubai | Emirates CareersJob Responsibilities:Lead and manage day-to-day FZ programme governance, along with key strategic partners assigned, to fully deliver upon defined strategies and ensuring alignment with prevailing EK/FZ commercial prerogatives and KPI’s. Act as senior point of contact for such partners and key...


  • dubai, United Arab Emirates Emirates Full time

    Skywards Commercial Manager Jobs in Dubai | Emirates CareersJob Responsibilities:Lead and manage day-to-day FZ programme governance, along with key strategic partners assigned, to fully deliver upon defined strategies and ensuring alignment with prevailing EK/FZ commercial prerogatives and KPI’s. Act as senior point of contact for such partners and key...