Meet and Greet Showroom
1 month ago
To ensure optimum customer hospitality in accordance with GEELY and AGMC standard and successfully contribute in achieving Admin Department target and the organization vision and mission
**Key performance area 1: Business Performance**
- Meeting and greeting customers arriving showroom,
- Assisting and directing customers to the relevant area, depending on their requirements,
- Ensuring that customers are being attended to by the relevant person in a timely manner,
- Ensuring that waiting customers have been made comfortable,
- Coordinating the customer complaints management process,
- Carrying out internal quality audits. Preparing and following up action plans based on audit results and internal meetings,
Identifying methods for improvement in floor traffic control,
- Promoting cooperation between departments involved in Sales, Marketing, Service and Parts,
- Proactively identifying any cosmetic, CI, health and safety of other issues which require immediate attention in the showroom, and to initiate action on the same,
- Reporting to the Management any issues which might contribute negatively to the achievement of customer satisfaction,
- Soliciting customer feedback at every opportunity through verbal comments or through the customer feedback questionnaire.
- Controlling and monitoring customer data updates,
- Putting forward suggestions for improving the quality on customer satisfaction,
- Optimizing work processes that influence customer satisfaction in cooperation with the respective department heads,
**Key performance area 2: Customer Focus**
- Ensure highest degree of customer satisfaction and retention at all times.
- Focus on quality of customer service & regular follow up.
- Communicate professionally with customers at all time before, during & after the sale.
- Communicate in professional manner with customers and callers.
- Maintains quality of service and customer satisfaction.
**Key performance area 3: People Development and Teamwork**
- Support overall objectives of the department.
- Encourage & maintain a high level of team spirit within the department.
- Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
- Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Divisional ones.
- Attend, participate and contribute at team meetings.
**Key performance area 4: Quality**
- Manage personal time schedule and productivity.
- Maintain the highest levels of personal development& integrity, work standards and business ethics.
- Take the initiative and suggestions to improve service standard and quality
**Job Types**: Full-time, Permanent
Pay: AED4,500.00 - AED5,000.00 per month
**Language**:
- ARABIC (preferred)
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