Retail Sales Executive

3 weeks ago


Abu Dhabi, United Arab Emirates Legend Holding Group Full time

Job role

**Overview**:
The Retail Sales Executive (Automotive) is responsible for driving sales and providing exceptional customer service in a retail automotive environment. This role involves interacting with customers, understanding their needs, and offering the best automotive solutions while ensuring a high level of satisfaction. The role also involves maintaining showroom displays, managing inventory, and meeting sales targets.

**Key Responsibilities**:

- **Sales & Customer Interaction**:

- Greet and engage customers in the showroom, providing excellent customer service.
- Understand customer requirements and recommend suitable vehicles, accessories, and services.
- Demonstrate product features, benefits, and performance to customers.
- Achieve individual and team sales targets and KPIs.
- Process sales transactions, including paperwork and payment arrangements.
- **Product Knowledge & Market Insights**:

- Stay up-to-date with product knowledge, features, prices, and promotions.
- Keep track of market trends, competitors’ activities, and customer feedback.
- Conduct product demonstrations and test drives with potential customers.
- **Customer Relationship Management**:

- Build and maintain long-term relationships with customers to encourage repeat business and referrals.
- Follow up with leads and ensure timely follow-through after sales.
- Resolve customer complaints or issues in a professional and timely manner.
- Manage customer inquiries and provide information about vehicle specifications, financing options, and after-sales services.
- **Showroom Maintenance**:

- Ensure the showroom is well-organized and displays vehicles and accessories in an appealing manner.
- Ensure inventory levels are accurately monitored and reported to management.
- Assist with visual merchandising, promotional displays, and seasonal campaigns.
- **Documentation & Reporting**:

- Maintain accurate records of sales, customer interactions, and inventory.
- Prepare and submit sales reports as required by the sales manager.
- Complete necessary paperwork for vehicle sales, including contracts and finance documents.
- **Collaboration & Teamwork**:

- Work closely with the sales team, service department, and management to ensure a seamless customer experience.
- Attend training and meetings as required to improve skills and knowledge.


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