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Gtb Implementation Manager

2 months ago

Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

GTB Implementation Manager

**Role **:GTB Implementation Manager**
**Location**: Dubai

**Role Purpose**:

- Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationships.
- Act as point-of-contact for ADIB Direct mandate receipt and closure
- Assist in cash & channel strategy projects for CASA, revenue, dormancy & utilization
- Assist in cross sell GTB products to existing clients

**Key Accountabilities of the role**

**Implementations**
- Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.
- Lead simple (ADIB Direct) as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
- Lead/coordinate implementing GTB products at customer site.
- Lead/Coordinate GTB product trainings for GTB clients.
- Ensure that implementation is done within client agreed timelines and are within regulatory policies.
- Update activities on CRM & internal trackers
- Coordinate with GTB vendors as required for implementations.

**Digitization**
- Assist e-penetration strategies
- Assist dormancy reduction strategies
- Assist channel payment utilization strategies

**Cross selling & Commercialization**
- Attempt to cross sell GTB products during implementation discussions
- Support launching of channel cash and trade products

**BAU**
- Escalate sensitive/delayed cash & ADIB Direct BAU issues for quicker resolution
- Assist service team on escalated issues to help resolution
- Conduct Call back verification on all GTB product registration forms
- Coordinate signature verification on all GTB product registration forms

**People**
- Complete all mandatory class lead and e-learning on time.
- Complete your mid-year and end-year appraisals on time.

**Specialist Skills / Technical Knowledge Required for this role**:

- Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes
- Good understanding of SWIFT system & H2H protocols & solutions
- General understanding of client documentation signature verification, Call Back and archival processes.
- Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft Power Point/excel usage.
- Good presentation, training and communication skills to group audiences.
- Good understanding electronic payment operations and support structure

Job ID 300002156302261

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