Implementation Manager

6 months ago


Dubai, United Arab Emirates servicePath Full time

**Job Title**: Implementation Manager
- **Department**: Service Delivery
- **Reports to**:Service Delivery Director
- **Working Hours**: Local Business Hours/Flexible working hours
- **Position**: Full-Time
- **Location**: Dubai

**Role Objectives**:

- **Participate in engagements from end-to end**: From assisting with initial scope and SOWs; planning and leading projects; interacting with client key project participants; assisting with configurations and quality assurance; delivery; to transition to support.
- **Build strong ongoing client relationships**: Be the person the client looks to for advice and guidance with the platform; the person they look to as the face of servicePath.
- **Be the client’s advocate**: Work closely across internal servicePath teams: Sales, Solution, Services, Support, and Engineering teams to build an exceptional client experience with servicePath and our platform.
- **Hands-on**: In addition to managing client engagements, you will become an expert in the platform. This is key to delivering successful engagements and handing over a system that will help transform our clients' businesses.
- **Track and Measure**: tracking and managing client engagements with the objective of improving our relationships and building a better product.
- **Continuous Improvement**: Use the knowledge you gain working with clients, leading engagements, and participating in implementations and configurations to help improve the platform.

**DutiesProject Management**
- Workstream and Task planning and oversight for Professional Services and Implementation engagements
- Customer project communications both written and verbal.
- Tracking and managing the tasks and deliverables internally to ensure projects stay on track and stakeholders are informed.
- Internal project tracking and reporting
- Change Request Management.
- Conduct Post Project Reviews to help identify process, service, and platform improvements

**Technical Analysis**
- Document client requirements to ensure requirements are agreed by the client and understood correctly by the configuration specialists / development team.
- BUAT of code changes in relation to the business process and use cases.

**Platform Configuration**
- Implementation participation with a emphasis on configurations, data importing, business rules, document templates, and any other setup or configurations primarily using the platform user interface (GUI - Experience with coding not necessary)

**Customer Success**
- Work with key client contacts to utilize the features of the platform effectively.
- Perform user training and education and assist with servicePath and our clients' efforts to develop training and education materials and processes.
- Managing customer participation on user acceptance testing, go-live, platform releases.
- Working with Support and Engineering to co-ordinate issue and request tracking and management

**Release Customer Management**
- Platform release co-ordination
- Participating in pre-release quality assurance activities
- Participation in the editing and validating of user documentation prior to customer release

**User Advocacy**
- Working with Product and Engineering representing the end-user during feature design and development phases
- Client user platform advisory and education on best-practices.

**Sales Support**
- Assisting Sales and Solutions with Professional Services engagement scoping
- Crafting services Statements of Work and client quotations

**Key Competency and Experience**:_**Minimum**:_
- Previous experience (min 3 years) in a software project or implementation management role
- Experience working closely with engineering / development functions.
- Strong customer-first focus with experience working with technology-oriented clients.
- Very organized with the ability to manage multiple task lists and customers.
- Strong communications skills in English, spoken and written.

**Core Competencies**:

- Logical thinker and problem solver that can learn quickly and independently.
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels.
- Dynamic, energetic, motivated, positive outlook.
- A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
- Experience with Atlassian suite of tools (mainly Jira and Confluence)

**Preferred**:

- Ability to work with mínimal supervision.
- Experience with software project management.
- AgilePM/PMP certification.
- Hands-on experience in software configuration and implementation with Platform knowledge.
- Experience with B2B high growth SaaS or CPQ and parallel system such as CRM, service management.
- Experience with complex implementations.
- Experience working with distributed global teams.

**Budget**:27K -28K USD per year

Pay: AED99,000.00 - AED100,000.00 per year


  • Implementation Manager

    6 months ago


    Dubai, United Arab Emirates Allianz Partners Full time

    **What you do** As an Implementation Manager, you will play a pivotal role in driving the successful deployment and integration of department strategic projects. You will collaborate closely with cross-functional teams, including sales, operations, IT, and others, to ensure that the implementation process is seamless, efficient, and meets the clients'...

  • Implementation Manager

    6 months ago


    Dubai, United Arab Emirates Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Implementation Manager

    6 months ago


    Dubai, United Arab Emirates Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

    GTB Implementation Manager **Role **:GTB Implementation Manager** **Location**: Dubai **Role Purpose**: - Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationships. - Act as point-of-contact for ADIB Direct mandate receipt and closure - Assist in cash & channel strategy projects for CASA, revenue,...

  • Implementation Manager

    6 months ago


    Dubai, United Arab Emirates Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Dubai, Dubai, United Arab Emirates XAD Technologies Full time

    Job Title: Project Implementation ManagerLocation: UAE (Onsite)Estimated Salary Range: 4500-7000 AED per annum.Project: Fixed Network ProjectAvailability: Immediate StartAbout the Role:We are seeking an experienced Project Implementation Manager to join our team at XAD Technologies in the UAE. As a key member of our project team, you will be responsible for...


  • Dubai, United Arab Emirates Confindetail Full time

    **Job description** Job Title: Implementation Consultant( Cost Controller) **Responsibilities**: - Lead the implementation of our inventory management software system for F&B Back of the house operations in restaurants - Work closely with clients to understand their business requirements, gather data, and identify areas for improvement - Develop and...


  • Dubai, United Arab Emirates MACS-G Solutions DMCC Full time

    An Implementation Consultant plays a crucial role in helping organizations integrate and implement effective strategies, systems, and technologies to improve their environmental, health, and safety performance while also advancing sustainability goals. **Roles and Responsibilities**: - Develop and maintain comprehensive documentation for the...

  • Odoo Implementer

    6 months ago


    Dubai, United Arab Emirates Techbot ERP Full time

    **Job Title**: Odoo Implementer **Location**: Dubai Silicon Oasis, Dubai **Employment Type**: Full-Time **Salary**: AED 4,000/month **Company Overview**: **Key Responsibilities**: - **Requirement Analysis**: Understanding the business processes and requirements of the organization to configure and customize Odoo accordingly. - **Odoo ERP...


  • Dubai, United Arab Emirates Just Fix Facilities Management Services Full time

    **About the Job**: **Job Title**: Implementation Manager **Department**:Service Delivery **Reports to**:Service Delivery Director **Working Hours**:Local Business Hours/Flexible working hours **Position**: Full-Time **Location**:Dubai/Eastern Europe **The company is an innovative provider of commercial software for IT Service Providers, specifically...

  • Project Manager

    2 months ago


    Dubai, United Arab Emirates Craft Interactive Technology LLC Full time

    Key Responsibilities: - Manage the ERPnext implementation team to ensure timely delivery of the project - Create and manage project timelines, budgets, and deliverables - Coordinate with clients to ensure project requirements are clearly defined and understood - Manage project risks and issues and ensure appropriate escalation to management as needed -...

  • Implementation Lead

    6 months ago


    Dubai, United Arab Emirates Cipherbizz Fzco Full time

    Lead and manage the implementation of HR software systems from planning to execution Collaborate with cross-functional teams to gather requirements and ensure alignment with organizational goals. Conduct assessments to select suitable HR software solutions, considering scalability and customization needs.. Develop and execute detailed implementation...


  • Dubai, United Arab Emirates Plusgrade Full time

    Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions...

  • Implementation Analyst

    2 months ago


    Dubai, United Arab Emirates Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Implementation Analyst** **The team** The Implementation Team is responsible for managing the technical...


  • Dubai, United Arab Emirates Times World Information Technology Full time

    **Key responsibilities**: Develop and implement strategic plans for multiple consumer-focused portals to ensure alignment with business objectives and audience needs. Understand the support needs of a Sales and Marketing organization Success in working effectively across organizational silos to achieve tangible business results Experience driving change...


  • Dubai, United Arab Emirates Aswaar Consulting Full time

    The Role **Project Planning**: - Collaborate with project stakeholders to define project scope (implementation of a comprehensive planning tool), goals, and deliverables. - Develop detailed project plans, including timelines, milestones, and resource allocation. Implementation Management: - Lead the execution of project plans, ensuring tasks are completed on...


  • Dubai, United Arab Emirates Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Odoo Implementer

    4 weeks ago


    Dubai, United Arab Emirates THIKRA PHONE LLC Full time

    we are seeking a skilled **Odoo Implementer** to join our dynamic team and help businesses unlock the full potential of Odoo ERP solutions. **Responsibilities**: - Analyze clients’ business processes and requirements to design tailored Odoo solutions. - Install, configure, and customize Odoo modules to fit business needs. - Provide training and support...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Ability to communicate effectively and build rapport with team members and clients. - Experience leading workshops for gathering client requirements and converting them to a technical specification. - Perform implementation planning and setup activities for projects. - Knowledge of departmental processes and PMO use case to build...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Ability to communicate effectively and build rapport with team members and clients. - Experience leading workshops for gathering client requirements and converting them to a technical specification. - Perform implementation planning and setup activities for projects. - Knowledge of departmental processes and PMO use case to build...