Client Account Manager, Global Transaction Banking

1 week ago


Dubai, Dubai, United Arab Emirates Mashreq Full time

Job Purpose:

To support key cash management clients (Revenue and Strategic) as a dedicated focal point on all cash management related mattersIdentify opportunities jointly with cash sales managers for deeper penetration with key clients by cross selling and up selling of cash management products.

Assist in delivering "Client Service Excellence" effectively through active & regular engagement with the client and periodic account reviews.
Assist cash Sales team in driving increased utilization for clients with existing setups through identified cross sell.

Identify and introduce service improvements & streamline processes with product managers to improve the overall client experience, and thereby strengthen relationships with the aim to retain and increase client revenue lines.

Build strong internal relationships with business segments Cash sales manager, RM community, and the wider GTB team to drive client agendas.

Support all the calling programs for awards, research, and other areas related to the branding of the bank.
Assist cash sales and implementation manager to achieve a higher digital penetration of GTB clients.
Assist in delivering demos and trainings to GTB clients on cash management products and digital solutions.

Key Result Areas:
Responsible for managing & protecting existing cash management business from the top strategic clients.

Assist Cash sales and implementation manager to improve cash management penetration by converting opportunities of cross sell & upsell with these key clients.

Support Sales in growing the liabilities and fees for the bank through superior service support for all types of solutions.

Increase number of products per client by working the sales managers within Egypt GTBIdentify leakages in the portfolio and propose appropriate action to ensure attrition is minimized through monitoring and tracking transactional activity of clients to assure high utilization of products and optimization of balancesAssist sales team to conduct Quarterly Client Account Review for Top Revenue Clients.

Support all the calling programs for awards, research, and other areas related to the branding of the bankKnowledge, Skills and Experience:

Incumbent should have prior direct/indirect cash management knowledge in a similar position in EgyptStrong interpersonal skills is mustUniversity degree with at least 3+ years in a product/sales management or related area within cash management and banking.

Sales oriented personality with strong ability to understand client needs and to position bank offeringBusiness and revenue-oriented skillsTeam collaboration building skills
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